Customer Service Administrator
- Employer
- Office Angels
- Location
- Colchester, Essex
- Salary
- £18000 - £20000/annum
- Closing date
- 11 Nov 2021
View more
- Job Sector
- Administration
- Contract Type
- Permanent
- Hours
- Full Time
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Customer Service Administrator
£18k - £20k per annum + monthly bonus
Colchester, Essex
Monday-Friday, 9am-5:30pm
My client, a successful online retailer based in Colchester is currently seeking a confident Customer Service Administrator to join their growing team. This is a fantastic opportunity to join a forward-thinking business who can offer a stable career.
Benefits: Free on-site parking, close at Christmas, fun break room complete with Xbox and pool table, career progression opportunities, fun and sociable team, growing business, monthly bonus scheme.
Duties:
Consistently providing excellent customer service via telephone, email, live chat, and social media
Managing customer queries regarding the progress of their orders
Opening and maintaining trade accounts
Increasing customer purchases by recommending further products
Keeping a log of all communication with the customer via the CRM system
Liaising with 3rd parties including couriers and suppliers
Dealing with any customer complaints by providing appropriate solutions
Maintaining and building knowledge of company products
When requested by the team leader, providing support to other teams where required
Following up on customer reviews including online reviews and calling customers to ask for a review
The ideal candidate:
Experience working for an online retailer within a similar role desirable
Experience within customer service
B2C / experience dealing with retail customers essential
Experience working alongside internal warehouses and 3rd parties to fulfil orders
Confident character who strives to progress in career
A strong communicator with an excellent telephone mannerOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
£18k - £20k per annum + monthly bonus
Colchester, Essex
Monday-Friday, 9am-5:30pm
My client, a successful online retailer based in Colchester is currently seeking a confident Customer Service Administrator to join their growing team. This is a fantastic opportunity to join a forward-thinking business who can offer a stable career.
Benefits: Free on-site parking, close at Christmas, fun break room complete with Xbox and pool table, career progression opportunities, fun and sociable team, growing business, monthly bonus scheme.
Duties:
Consistently providing excellent customer service via telephone, email, live chat, and social media
Managing customer queries regarding the progress of their orders
Opening and maintaining trade accounts
Increasing customer purchases by recommending further products
Keeping a log of all communication with the customer via the CRM system
Liaising with 3rd parties including couriers and suppliers
Dealing with any customer complaints by providing appropriate solutions
Maintaining and building knowledge of company products
When requested by the team leader, providing support to other teams where required
Following up on customer reviews including online reviews and calling customers to ask for a review
The ideal candidate:
Experience working for an online retailer within a similar role desirable
Experience within customer service
B2C / experience dealing with retail customers essential
Experience working alongside internal warehouses and 3rd parties to fulfil orders
Confident character who strives to progress in career
A strong communicator with an excellent telephone mannerOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
You need to sign in or create an account to save a job.
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