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PA Manager

Employer
Meridian Business Support
Location
Bristol
Salary
£40000 - £45000/annum Plus benefits
Closing date
9 Nov 2021

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Job Sector
Administration
Contract Type
Permanent
Hours
Full Time
Are you looking for an expanding, stable firm to expand your career within a PA and Client Management role?
 
The Personal Assistant’s Managers principal role is to provide support to the team of PA's as well as manage the cllients instructions and to provide a seemless, professional service yet not be afraid to put your PA's hat on to assist with day to day activities as and when required.
 
The Personal Assistant will act as workflow manager the support services including delegating and supervising the completion of PA duties, document production, file management and copying/scanning work. The Personal Assistant will take an active interest in and obtain a thorough understanding of all aspects of client requirements to provide exceptional service levels to clients.
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Role responsibilities:
 
In line with policies and procedures, key responsibilities include:

Manage a team of PA's on a daily basis.
Manage diaries, ensuring they are up to date and ensuring a seemless working practice.
Arrange meetings, book conference rooms, refreshments, check rooms prior to meetings etc. and liaise with other attendees, both internal and external
Look after the client to meet all SLA's
Organise travel arrangements, book and confirm reservations and deal with related details
Arrange via other support services photocopying, printing, organising couriers, sending out of letters, faxes etc.
Arrange via other support services for files to be opened and closed, supervise general filing requirements and record keeping
Use effective systems to ensure that both short and long term tasks are completed within required timescale
Project management 
COMMUNICATION

Deal with PA's on a one to one basis.
Take internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner
Monitor post and/or e-mails and dealing with as appropriate and ensure that all client related correspondence is passed on to an appropriate fee earner if the relevant person is out of the office
Liaise with business support departments as required 
CLIENT RELATIONSHIP MANAGEMENT

Become an active part in the care of clients and be wholly familiar with contacts/clients
Enter, maintain, and update client details and relevant information on the firm’s contacts system, in line with the firm’s policy and processes
Deal with client queries and general administration
Arrange client meetings
Attend and participate in client meeting and functions, as required
Check correspondence, attachments, documents, reports, presentations, faxes etc. produced by the Document Production team before they are passed to the relevant lawyer and undertake basic/minor amendments where appropriate, in line with firm’s procedures 
Skills and Experience:

Must have PA Management experience
Must have Client relationship experience
Excellent telephone manner and competent knowledge of telephone system
Excellent communication, organisational and team skills
Excellent attention to detail
Flexible and dependable, able to take the initiative
Able to remain calm under pressure and work to tight deadlines
Conscientious, approachable, and enthusiastic
Able to quickly build confidence, respect, and trust with others
Have a positive approach to daily tasks and have a solutions focussed working method 
Person specification:

Teamwork
Integrity
Passion
Success
Wants to delight customers, above and beyond the call of duty
Understands their customers’ needs
Is able to communicate clearly, both written and orally
Is able to handle complaints and ensure the appropriate course of action is taken to resolve them
Works with accuracy and an eye for detail
Always considers the best interests of the company and the customer
Is able to suggest improvements and best practice
Is proactive in identifying opportunities for service and process improvements and cost savings
Has a pleasant, warm, and friendly demeanour
Is willing to build long term relationships with the customer and the company
Takes personal pride in their work and appearance
Works to adhere to all policies and procedures as set out in the Company Handbook
Display values (teamwork, integrity, passion, success) at all times 
For more information please contact Julia Whittle on (url removed)

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