Customer Service

We are currently recruiting for customer service role in Lutterworth area. you will be a primary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship building
You also will be responsible for :
- receipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entails
- Documentation of all relevant information from customers orders
- Checking and Validation of others orders
- Regularly update and maintain customers records on Mfour system
- General administration to include filing, scanning and occasional mail merge
- Recording of all customer issues on CRM/Sap system
- Prompt actioning of alerts to minimise disruption to customers
- Effective communication with other depots and customers regarding concessions
- Under take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the role

Your Time at Work
Hours of Work - 37.5 a week, Monday-Friday, small amount of flexibility between (phone number removed)pm needed

Our Perfect Worker
would have previous experience in similar role

Key Information and Benefits
on site car park

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
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