Inbound Customer Service Adviser

Job description
Customer Service Opportunities
It takes remarkable compassion and dedication to deliver exceptional customer service! And if you have what it takes to succeed as a customer service professional, then this is the place you need to be! We are looking for passionate candidates for various customer service roles in an outstanding organisation that values, rewards and supports its people at every stage of their professional journey. You could be someone who has recently completed their education and is looking for an ideal role and workplace where the culture is dynamic, fun and offers you a supported career path. Or you could be someone who wants to make a career change or jump from a different industry into a more sustainable and supportive one. Either way, we have exciting opportunities for experienced customer service professionals and freshers with a zeal for delivering a positive customer experience. 

What’s On Offer
We understand the value of a talented and skilled customer service team and its role in helping a business achieve success. It is why our customer service team members are highly valued and well-supported in all their professional endeavours. We will support you from day one and ensure that your career and salary progression are mapped out clearly, so you can rest assured that you’ve made the right move. If you like engaging with people, can deliver excellent service, and resolve customer problems over a telephone call, this is a perfect opportunity to enhance your skills and take your career to new heights! 
Upon joining, you’ll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding service and value. Our extensive, blended training and coaching program will ensure that you make a great start to driving your career forward. Based on your experience and the position selected, you’ll start on £18,575 per annum, with the potential to build to a salary of £20,500 within 12 months. Or start on £19,575 per annum,  with the potential to build to a salary of £21,500 within 12 months. We also offer a generous holiday entitlement of 25 days (Plus bank holidays) and a realistic bonus scheme on top of your salary.

Openings – Inbound Customer Service Advisors, Customer Support Advisors, Call Centre Advisors, Graduate Opportunities in Customer Service.

Timings – Rotating shift Pattern including some weekends.  Monday to Friday shifts between the hours of 8am and 7pm, Saturday 8.30am -5pm, Sunday 9am – 1pm.

Benefits - Income Protection, Life Cover, Pension, Family-friendly Workshops, Health and Dental Care, Digital GP, Buy-and-Sell Holiday Scheme, Well-being Program, Discounted Travel, Unlimited free Costa, relaxed dress code, subsidised canteen, Cycle to Work, and Monthly Annual Rewards.

Your Role

Handling high volume inbound calls
Working towards KPIs
Accurately updating customer accounts
Providing a high level of customer service
Dealing with complaints in line with company policy
Problem-solving and exceeding customer expectations 
Our Ideal Candidates 

Previous customer service experience ideally within a contact centre, hospitality, retail, or sales, preferred
Excellent written and verbal communication skills
Lots of empathy and understanding
Strong attention to detail
Reliable Wi-Fi connection
Adequate workspace to WFH 
*You must be able to commit to a 4-week training program. Once you have completed the training, you will begin your variable shift pattern.
*All candidates are subject to strict vetting including credit and DBS checks.
 
We are interviewing now so if you’re interested please speak to our team today or hit 'apply' and we will be in touch shortly