Skip to main content

This job has expired

Customer Service Advisor

Employer
Interaction Recruitment
Location
Tadcaster
Salary
£20000 - £21000/annum
Closing date
3 Nov 2021

View more

Job Sector
Administration
Contract Type
Permanent
Hours
Full Time

Job Details

Customer Service Advisor

£20,451 Per Annum

£1k expected annual bonus

Office Based in Tadcaster – Ls24

35 hours per week covering from 8am to 9pm (Inclusive of two weekend shifts in every 8 weeks, which will include one / two days off during the week of your weekend shifts)

o act as the primary contact with the Customer network in respect of call outs to appliances. To provide dedicated after sales service to all Customers and advice on all areas of products and service.

Responsibilities

•Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.

•Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system.

•Up sell plans for in warranty and out of warranty packages.

•Promote the services we provide.

•Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances etc.

•Proactively manage the Diary system to accommodate all authorised annual leave requests for the field Engineering Staff via the Regional Service Manager and Service Administration

•When applicable, monitor all agents’ Service calls in accordance with the correct allocation of re-visits permitted under agents’ terms and conditions, forwarding same to the Service Administration Team for final payment to be made within contractually agreed timescales.

•Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.

•Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action.

•At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy

•Carry out ad hoc duties as required.

Experience

•Previous experience within a Customer Service & Sales environment preferred.

•Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues

•First class telephone skills – polite manner, customer responsive attitude.

•Good working knowledge of Optim, (although training given), and IT literacy (Word, Excel and email).

•Ability to work methodically and accurately, paying attention to detail.

•Strong organisation skills: ability to prioritise effectively and efficiently.

•Smart, presentable appearance, commensurate with professional image.

Thank you for your application. If you need an update or have any questions, please contact me on (url removed) / (phone number removed)

Company

Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.

Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert