Customer Service - Fraud Officer

Deliver world-class customer service for a leading global bank Customer Service Advisor

Fraud £10.51 per hour + Excellent Benefits (Minimum 12-month fixed term contract with a strong possibility of permanent employment)

Joining the fast-moving Financial Crime team of one of Britain's biggest banks, you will use your customer service skills to the full and enjoy genuine impact on the safety and satisfaction of their clients. Prove you have the can-do approach and commitment to customers they require; you could move into a permanent position - with a fast-moving career that could take you almost anywhere.

You will enjoy plenty of variety as you manage incoming calls relating to retail and online payment disputes - building real rapport and reaching the right resolution. To succeed, you'll need to ask relevant questions, fully understand customers concerns and involve specialist colleagues when needed.

It's an exciting customer service challenge, for which you'll receive some of the best training around, including an induction programme lasting five to six weeks plus extensive ongoing support. Whether you're an experienced customer service professional or an ambitious school or college leaver, you should be able to think on your feet whilst following agreed procedures, and you will bring the confidence to take clear and considered decisions - getting it right first time, every time.

If you have what it takes, you can expect a fantastic starting salary, 33 days' holiday (pro-rata where appropriate), generous pension scheme, restaurant facilities and wide-ranging employee discounts. In return, you'll need a flexible approach to hours, as you'll operate seven-hour shifts five days a week, Fraud and Chargeback Operations business Hours 1pm till 9pm, so you will need to be able to commit to a shift pattern that includes working one day at the weekend (Tuesday to Saturday) and is likely to be a later finish (up until 9pm) 35 hours per week.

If you believe you're someone who can exceed customer expectations with every call, apply today!!

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two years' referencing.

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer