Housing Officer
- Employer
- Manpower
- Location
- Portsmouth, Hampshire
- Salary
- £19000 - £22000/annum
- Closing date
- 29 Oct 2021
View more
- Job Sector
- Care & Social Work
- Contract Type
- Permanent
- Hours
- Full Time
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Job title: Housing Officer
Reporting to: Operations Team Leader
Location: Portsmouth
Contract Type: Permanent
Salary: £19,500.00 - £22,000.00 per annum
PURPOSE OF THE JOB
This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users.
DUTIES AND RESPONSIBILITIES
Supporting the Service User (SU)
Manage a caseload of around (Apply online only) Service Users
Attend dispersal and conduct induction of SU into property
Signpost as necessary to doctors, shops, support agencies, etc
Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
Ensure SU's are Moved On no later than the last date of payments to CSM
Arrange initial transport of SU's to their accommodation or any relocation as required
Ensure that health and safety of SU's are always maintained
Complete BI weekly welfare checks of the SU's.
Managing a property portfolio
Effect appropriate maintenance of properties
Conduct monthly inspections and report defects as required
Ensure all items within property are replaced /repaired as required in line with inventory procedure
Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
Prepare property for re-occupation after SU's move on
Ensure terminated properties are effectively prepared for hand back to landlord
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures
Ensure stores are maintained in line with purchasing procedure
Team working
Liaise regularly with line manager and team members
Helping/providing cover for other team members as required
Attending team and other staff meetings
Supporting new team members and provide on-the-job training
24-hour availability during any significant emergency
Provide cover for other staff as agreed by line manager
Communication and Liaison
Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
Ensure all records are maintained and kept up to date according to company policies and procedures
Ensure appropriate property certification documentation is produced and recorded
Liaise closely with SU's, line manager, team members and other staff
Assist in the local stakeholder involvement process by attending meetings as required
Liaise with local support agencies to ensure relationships are maintained
Training and development
Monitor own work levels, progress, and development
Undertake all core training and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan
Meeting key performance targets
Manage own caseload of allocated SUs and properties
Work toward own and team performance objectives
Learn, understand, and operate within contractual guidelines and service requirements
BENEFITS
28 days annual leave allowance per year (inc. bank holidays). Increasing from the standard 20 day to 23 days after a full holiday year and 25 days after 2ndholiday year
Life Cover (2 x basic salary)
3-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Employee Assistance Programme
Annual optical examination
Mileage expenses (claimable from home)
Referral Scheme
Reporting to: Operations Team Leader
Location: Portsmouth
Contract Type: Permanent
Salary: £19,500.00 - £22,000.00 per annum
PURPOSE OF THE JOB
This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users.
DUTIES AND RESPONSIBILITIES
Supporting the Service User (SU)
Manage a caseload of around (Apply online only) Service Users
Attend dispersal and conduct induction of SU into property
Signpost as necessary to doctors, shops, support agencies, etc
Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
Ensure SU's are Moved On no later than the last date of payments to CSM
Arrange initial transport of SU's to their accommodation or any relocation as required
Ensure that health and safety of SU's are always maintained
Complete BI weekly welfare checks of the SU's.
Managing a property portfolio
Effect appropriate maintenance of properties
Conduct monthly inspections and report defects as required
Ensure all items within property are replaced /repaired as required in line with inventory procedure
Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
Prepare property for re-occupation after SU's move on
Ensure terminated properties are effectively prepared for hand back to landlord
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures
Ensure stores are maintained in line with purchasing procedure
Team working
Liaise regularly with line manager and team members
Helping/providing cover for other team members as required
Attending team and other staff meetings
Supporting new team members and provide on-the-job training
24-hour availability during any significant emergency
Provide cover for other staff as agreed by line manager
Communication and Liaison
Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
Ensure all records are maintained and kept up to date according to company policies and procedures
Ensure appropriate property certification documentation is produced and recorded
Liaise closely with SU's, line manager, team members and other staff
Assist in the local stakeholder involvement process by attending meetings as required
Liaise with local support agencies to ensure relationships are maintained
Training and development
Monitor own work levels, progress, and development
Undertake all core training and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan
Meeting key performance targets
Manage own caseload of allocated SUs and properties
Work toward own and team performance objectives
Learn, understand, and operate within contractual guidelines and service requirements
BENEFITS
28 days annual leave allowance per year (inc. bank holidays). Increasing from the standard 20 day to 23 days after a full holiday year and 25 days after 2ndholiday year
Life Cover (2 x basic salary)
3-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Employee Assistance Programme
Annual optical examination
Mileage expenses (claimable from home)
Referral Scheme
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