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Housing Officer

Employer
Manpower
Location
Portsmouth, Hampshire
Salary
£19000 - £22000/annum
Closing date
29 Oct 2021

View more

Job Sector
Care & Social Work
Contract Type
Permanent
Hours
Full Time
Job title: Housing Officer

Reporting to: Operations Team Leader

Location: Portsmouth

Contract Type: Permanent

Salary: £19,500.00 - £22,000.00 per annum

PURPOSE OF THE JOB

This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users.

DUTIES AND RESPONSIBILITIES

Supporting the Service User (SU)

Manage a caseload of around (Apply online only) Service Users
Attend dispersal and conduct induction of SU into property
Signpost as necessary to doctors, shops, support agencies, etc
Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
Ensure SU's are Moved On no later than the last date of payments to CSM
Arrange initial transport of SU's to their accommodation or any relocation as required
Ensure that health and safety of SU's are always maintained
Complete BI weekly welfare checks of the SU's.

Managing a property portfolio

Effect appropriate maintenance of properties
Conduct monthly inspections and report defects as required
Ensure all items within property are replaced /repaired as required in line with inventory procedure
Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
Prepare property for re-occupation after SU's move on
Ensure terminated properties are effectively prepared for hand back to landlord
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures
Ensure stores are maintained in line with purchasing procedure

Team working

Liaise regularly with line manager and team members
Helping/providing cover for other team members as required
Attending team and other staff meetings
Supporting new team members and provide on-the-job training
24-hour availability during any significant emergency
Provide cover for other staff as agreed by line manager

Communication and Liaison

Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
Ensure all records are maintained and kept up to date according to company policies and procedures
Ensure appropriate property certification documentation is produced and recorded
Liaise closely with SU's, line manager, team members and other staff
Assist in the local stakeholder involvement process by attending meetings as required
Liaise with local support agencies to ensure relationships are maintained

Training and development

Monitor own work levels, progress, and development
Undertake all core training and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan

Meeting key performance targets

Manage own caseload of allocated SUs and properties
Work toward own and team performance objectives
Learn, understand, and operate within contractual guidelines and service requirements

BENEFITS

28 days annual leave allowance per year (inc. bank holidays). Increasing from the standard 20 day to 23 days after a full holiday year and 25 days after 2ndholiday year
Life Cover (2 x basic salary)
3-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Employee Assistance Programme
Annual optical examination
Mileage expenses (claimable from home)
Referral Scheme

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