Administrator

Our client an Engineering organisation based in near Small Heath Birmingham are recruiting for an Administrator to join their existing team due to increased business levels.

You must be able to demonstrate strong administration and co-ordination skills along with having an excellent telephone manner as you will be the first point of contact for client orders, queries and keeping the customers updated with the progress of their orders.

Duties Include:

Administration/Customer Contact

Answering phone calls within 3 rings (including having more than one call at once)
First point of contact for all customers
Progressing customer orders, (by speaking to production to find out turnaround and adding notes on all jobs)
Taking customer collections and arranging with transport department
Liaising with drivers with details of collection and delivery requirements
Scanning customer purchase orders / job cards / Delivery notes and ensuring they are all filed appropriately
Using the system (Microsoft Nav) to ensure all scanned copies of documents are linked accordingly
Invoice queries including updating the summary spreadsheet
EOM - ensure all jobs that should have been logged off or note added with current status
General administration including maintaining filing systems and updating appropriate records when required
Producing various reports using our Customer Relations Management System when requested (Microsoft Navision). E.G Customer turnaround / daily collections.
Reception cover (in process of building reception area)
Providing administrative support for Contract review team (Initial Training and Holiday Cover)
Handover of duties when on annual leave

Skills Required:

Background in Administration
Organisation skills
Computer literate
Excellent communication skillsIf you feel you have all of the above experience and skills, please apply or email your CV to (url removed)

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