Administrator - Streetworks

Customer Service Administrator - Streetworks
Stockton (free parking and good transport links)
Ongoing contract
Paying £9.46 per hour
Full time, Monday to Friday 8.30am-4.40pm
Our client, Northern Powergrid has an exciting opportunity for an enthusiastic Customer Service Administrator to join their team. The successful candidate will join the Streetworks department responsible for providing essential support to colleagues and service providers.

Key Responsibilities
Ensure full compliance with New Roads and Street Works Act (NRSWA) and Traffic Management Act (TMA)
Serving and maintaining notices and permits within the relevant timescales in order to meet the works programme
Managing the opening and closure process on all notices and permits including registration of reinstatement measurements
Issuing of daily/weekly reports to ensure compliance with NRSWA & TMA
Building and maintaining relationships with colleagues, Service Providers and Local Authorities
Processing of daily whereabouts for works which have started and stopped
Liaising with Work Initiators, Service Providers and Local Authorities to ensure works carried out in line with everyone's requirements.
Handle day to day enquires
Overflow call taking, for loss of supply calls, during busy periods of call volumes, major incidents and on a regular rota basis
Key Competencies
Good communicator and team player
Strong IT Skills (Excel, Outlook, Word)
Good Interpersonal skills
 Good Customer Service Skills
Able to manage deadlines and prioritise workload
Time management skillsQualifications and Attributes
Experience of using Microsoft Office applications
GCSE English Grade C or above
Customer Service Experience