Student Experience Officer

My client, a training company based in Birmingham City Centre, is currently looking for a Student Experience Officer to become an addition to their fun and friendly team!

Benefits:

£18,500 salary
28 days plus Bank holidays from date of employment
Pension and Healthcare available after successfully completing 6 month probation.
Life Assurance
Long Service Recognition
Cycle to work scheme Duties

Provide a welcoming presence at the front desk, welcoming and meeting students and clients and creating a positive first impression
Provide accurate and up to date information to students who are considering choosing the organisation as their tuition provider
Maintain up to date knowledge of all products, qualifications and student policies
Resolve training location related student and client queries, liaising with other functions as needed
Maintain the integrity and security of the access control system, ensuring that all visitors can be accounted for
Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students
Respond to student emails routed via Student Services during quiet periods meeting the agreed service levels
Generate class lists, course assessments and other course associated documents in accordance with daily class schedules
Collate and scan exam scripts for distribution to markers
Enter information onto our student management system, including absences and updates to student personal details
Maintain the room allocation board ensuring that it is kept up to date
Support the other functions as required with administrative tasks as directed
Carry out administration for all qualifications including downloading tokens and invigilation of sessions
Complete other processes including software updates, applying for student extensions, and incident logging
Ensure that the student environment, including all break-out areas, rooms and classrooms, and also the shared office space are presentable
Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc
Ensure room(s) are set up as required
Liaise with IT to resolve any in-centre IT problems
Liaise with local contractors such as vending and cleaning to ensure high quality services for students
Responsible for building opening and closing, where appropriate
Local health and safety representative including induction and training for new team members
Organise any catering services as requiredSkills/Experience Required:

Previous experience within a customer focused environment and be able to demonstrate you possess the following qualities:
Excellent communication skills particularly face-to-face communication
Service motivated and focused
Experience of health and safety requirements in a similar establishment is desirable
Proactive, personable and a desire to make a difference
Ability to work independently and as part of a wider team
Experience in solving challenges at short notice
Team player
Able to work flexible hours - weekend working requiredInterviews taking place next week, apply today! :)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website