Customer Service Advisor - Financial Health

Are you looking for an exciting opportunity to join our client, with your ongoing success you will have the opportunity to convert from temp-perm after 12 months, this will allow you to demonstrate your passion for delivering excellent Customer Service and the chance to start a new career.

Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams.

In this role you'll be applying your customer service and communication skills when dealing with and referring customer queries, you'll be on the other end of the telephone to take their calls. ​

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme of around 5/6 weeks, we will require your full attendance throughout.

After training, you will work 5 days a week of 7 hour shifts, the department is open Monday to Sunday, 08:00-20:00, you will be required to work every Saturday, shift pattern Mon 12-8, Tues 8-4, Wed OFF, Thurs 11-7, Fri 10-6, Sat 9-5

We offer a fantastic starting salary of £10.88ph, equivalent of £19,800 per annum, 33 days holiday pro-rata including bank holidays, pension, discounts on a variety of family days out, on-site Restaurant and the opportunity to access lots of free online courses.

If interested, please submit your CV today