Customer Service Representative
- Employer
- Manpower
- Location
- Peterlee, County Durham
- Salary
- £13.00/hour
- Closing date
- 1 Aug 2021
View more
- Job Sector
- Customer Service
- Contract Type
- Temporary
- Hours
- Full Time
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An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Customer Service Agent (incoming calls) based on their customer site in Peterlee. This is a full-time, temporary role until October 2021 with possible extension, 37.5 hours a week to start ASAP. Currently on a shift pattern, it's a rotation covering 8am - until 10pm Mon - Friday and 9am - 6pm on Saturday and Sunday. The role is paying £13.00 per hour.
The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient, and courteous manner. Our people are professional, knowledgeable, and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.
ATTRIBUTES
Provide excellent customer service to Loans customers in a courteous, effective, and timely manner to ensure all enquires are resolved at first point of contact
Apply knowledge as trained to meet customer needs
Take responsibility for handling customers confidential information
Develop a working knowledge of the Customer Service systems
Achieve Key Performance Indicator targets to meet business goals and objectives
Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
SMART OBJECTIVES
Achieve standards of conduct, customer service and measurable performance targets
Satisfy FSA regulatory requirements
SKILLS/ EXPERIENCE REQUIRED FOR EXCELLENCE
Customer focused
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Self-motivated
Team player and considerate of others
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages
PERSON SPECIFICATION
Reliable and trustworthy
Sociable
Drive and determination
Flexible and adaptable to change
The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient, and courteous manner. Our people are professional, knowledgeable, and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.
ATTRIBUTES
Provide excellent customer service to Loans customers in a courteous, effective, and timely manner to ensure all enquires are resolved at first point of contact
Apply knowledge as trained to meet customer needs
Take responsibility for handling customers confidential information
Develop a working knowledge of the Customer Service systems
Achieve Key Performance Indicator targets to meet business goals and objectives
Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
SMART OBJECTIVES
Achieve standards of conduct, customer service and measurable performance targets
Satisfy FSA regulatory requirements
SKILLS/ EXPERIENCE REQUIRED FOR EXCELLENCE
Customer focused
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Self-motivated
Team player and considerate of others
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages
PERSON SPECIFICATION
Reliable and trustworthy
Sociable
Drive and determination
Flexible and adaptable to change
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