IT Coordinator
- Employer
- Adecco
- Location
- City of London, London
- Salary
- £12.68/hour
- Closing date
- 1 Aug 2021
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
Our client a Charity organisation is currently recruiting for an IT Administrator, pay £12.68ph, start ASAP, duration until middle of September 2021, hours Mon-Fri 34.5 per week, location three days in the office and two days from home, location of the office is in Vauxhall.
Main responsibilities:
Knowledge of Active Directory
Work closely with our 3rd party hardware supplier logging requests for IT equipment to be collected from our end users within an agreed time (5 working days)
Ensure the Leavers spreadsheet is kept updated and accurate at all times
Work closely with the Asset Manager and Asset Lead on ensuring all IT equipment is collected from end users home address in a timely manner
To maintain a high level of customer service for all assigned tasks by ensuring that customers are provided with regular appropriate updates and updating ITSM solution with regular updates
To provide support for all incoming emails logged via phone, email and or web
To listen and interpret customer queries and translate the information into the IT Service Management system
To monitor & update all our clients leavers requests every 24hrs to ensure SLA deadlines are being met.
To escalate high priority incidents and queries so these are addressed in a timely manner.
To maintain the integrity of IT Service Management data by updating missing/inaccurate information.
To ensure all personal information (GDPR) is kept secure and confidential
Support on other tasks assigned from time to timeCompetencies
Improving Customer Service
Focusing on Outcomes
Building and Maintaining Relationships
Communications and Influencing
Planning and PrioritisationIf this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Main responsibilities:
Knowledge of Active Directory
Work closely with our 3rd party hardware supplier logging requests for IT equipment to be collected from our end users within an agreed time (5 working days)
Ensure the Leavers spreadsheet is kept updated and accurate at all times
Work closely with the Asset Manager and Asset Lead on ensuring all IT equipment is collected from end users home address in a timely manner
To maintain a high level of customer service for all assigned tasks by ensuring that customers are provided with regular appropriate updates and updating ITSM solution with regular updates
To provide support for all incoming emails logged via phone, email and or web
To listen and interpret customer queries and translate the information into the IT Service Management system
To monitor & update all our clients leavers requests every 24hrs to ensure SLA deadlines are being met.
To escalate high priority incidents and queries so these are addressed in a timely manner.
To maintain the integrity of IT Service Management data by updating missing/inaccurate information.
To ensure all personal information (GDPR) is kept secure and confidential
Support on other tasks assigned from time to timeCompetencies
Improving Customer Service
Focusing on Outcomes
Building and Maintaining Relationships
Communications and Influencing
Planning and PrioritisationIf this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
You need to sign in or create an account to save a job.
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