Administrator - working from home

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees

We are recruiting for an experienced Administrator to work from home on a maternity cover working for a market leader with an excellent reputation for delivering a quality service reporting to a Manager remotely, as the Administrator you will deliver an outstanding service levels across all disciplines on site. You will receive full training in all functional areas to ensure that our processes conform in all respects with current statutes, local authority regulations and ICCM guidelines

As the Administrator your duties are listed below

Direct and co-ordinate all activities involved in the administration of Low Cost Funerals pre-paid funeral plans in order to maximise profits and deliver operating standards in order to provide customer satisfaction.
Fully explain to clients the benefits of purchasing a Low Cost Funeral plan. To complete all necessary paperwork for the sale of Low Cost Funeral plans.
Deal efficiently and effectively with all telephone calls into the office, in accordance with Low Cost Funerals, procedures and standards, ensuring that all messages are delivered appropriately.
Ensuring all paperwork is completed and updating the CRM system with service details and clients' details ensuring 100% accuracy at all times.
Ensure conformity with data protection and GDPR legislation relating to the handling of client information.
Ensuring that paperwork is delivered within time limits to all concerned including crematoria, Pre-Paid Funerals underwriters and partnered organisations.
Act with due diligence when using Low Cost Funerals assets, and to ensure that documents and important data are safe and secure.
Undertake such tasks as directed in order to promote the business.
Work within the agreed operational standards making recommendations for improvement to the LCF Office Manager.
Maintain and promote good working relationships with skilled services such as funeral directors, hospital mortuaries, coroners, doctors, ministers, nursing homes etc.
Liaise with national funeral directors to ensure removal and care of the deceased.
Ensure relevant crematoria are booked for the funeral.
Liaise with hospitals, clergy, crematorium staff and all other service providers as required.
Maintain high standard of housekeeping and report all defects/damage to the LCF Office Manager
Research competitors' activities and report key developments to the LCF Office Manager.
Accept all payments and ensuring the appropriate procedures are followed including issuing a receipt on every occasion, ensuring that monies received are banked as soon as possible.
Ensure accurate records are kept to allow third party payments to be paid to partners.
Communicate with the accounts team to inform them of any change in payment method.

To be successful in this role as Administrator we are looking for the following

Moderate / high level Excel

Administration Package experience (preferably bespoke)

Ability to effectively communicate, both verbal & written;
Displays empathy and diplomacy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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