Inbound Customer Service Advisor - Banking
- Employer
- Interaction Recruitment
- Location
- Coventry
- Salary
- £18533/annum
- Closing date
- 1 Aug 2021
View more
- Job Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Full Time Customer Service Advisor Inbound Banking
If you are looking for a new opportunity within the Financial sector or would like to develop your existing banking experience further, then read the information provided below.
Job Specifications
Full Time 40 hours per week (Must be able to commit to hours with no studies or prior commitments)
Shifts between 8am-81pm Monday to Sunday (5 x 8-hour shifts a week)
4-weeks paid training between 8am-6pm Monday to Friday
£18,533 per annum
Location Binley, CV3
Additional Information
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
If you would like your application to be considered, please ensure that you apply with an accurate up to date CV that reflects your skills. We aim to review all applications but will only shortlist those that meet the criteria so please wait to be contacted if you have been selected.
If you are interested apply now
If you are looking for a new opportunity within the Financial sector or would like to develop your existing banking experience further, then read the information provided below.
Job Specifications
Full Time 40 hours per week (Must be able to commit to hours with no studies or prior commitments)
Shifts between 8am-81pm Monday to Sunday (5 x 8-hour shifts a week)
4-weeks paid training between 8am-6pm Monday to Friday
£18,533 per annum
Location Binley, CV3
Additional Information
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
If you would like your application to be considered, please ensure that you apply with an accurate up to date CV that reflects your skills. We aim to review all applications but will only shortlist those that meet the criteria so please wait to be contacted if you have been selected.
If you are interested apply now
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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