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Incident Management Administrator

Employer
Pin Point Recruitment
Location
Sunderland, Tyne & Wear
Salary
£19500/annum
Closing date
1 Aug 2021

View more

Job Sector
Administration
Contract Type
Permanent
Hours
Full Time
Compliance Administrator

* Sunderland

* Permanent staff position

* £19,500 per annum

A proactive Administrator with a background in compliance or incident management is required to join a leading Sunderland employer.

Ideally with a background in financial services or large contact centres, you primarily be tasked with the oversight of the NCR process, error logging and monitoring of daily operational controls.

Key Duties & Responsibilities

* Daily oversight of the NCR process

* Oversight of error logs

* Analyse output and collate information into reports and data that help identify key trends

* Assist in staff training and coaching on incident management

* Play a key role in embedding a culture of Risk, Compliance and Quality across the business

Required Skills & Experience

* A background in financial services, contact centres, process outsourcing is preferred

* Experience of reporting incidents and errors in a large volume processing environment

* Good attention to detail & strong problem solving skills

* Able to produce high quality written reports

* Self-motivated, self-sufficient and proactive

For further details, please apply with an up to date CV

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