Air Key Account Operator

Do you have Air Freight experience? Do you have Key Account experience? Do you have experience of working the warehouse too? (Forklift etc)

Are you looking for a new Air Freight role working with a huge global logistics company?

The purpose of this role is to provide efficient and proactive Import & Export services to all internal and external stakeholders.

You will be managing all aspects of the Import & Export operations:

Delivering a high level of customer service to continually exceed your customers' expectations
Deliver a high level of operational excellence by understanding airfreight procedures & processes to meet regulatory standards
SLA's - ensuring you are meeting company SLA'sMain tasks and responsibilities:

Manage relevant mailboxes, responding to all emails / queries in a timely fashion
Liaise with UK and global stakeholders to arrange Import shipments
Complete Import entries inline with UK HMRC regulations
Invoicing
Maximise profits
Ensure all customer KPI's / SLA's are met
Management of freight within the warehouse - building pallets / breaking freight down / labelling etc. Please be clear that this role will include Forklift usageTo be considered for this role you must be experienced in Air Freight, ideally with a knowledge of the customs process and it would be advantageous if you have a working knowledge of Sequoia.

You will be able to demonstrate you:

Have a customer focus
Air Freight experience
Display a positive and proactive nature, with a willingness to learn
Effective communicator - written & oral, internal & external
IT Skills: Microsoft
Forklift experienceSalary:

£25 - £32K basic

25 days Annual Leave + Bank Holidays

Pension scheme

Additional day off on your birthday

Working hours: 9am - 5.30pm (Shift pattern applicable during peak periods)