Customer Support Administrator - Term Time

Customer Support Advisor - Term time only

Our client is a software specialist company based in Gateshead (parking available, good transport links). They are looking to appoint an experienced Customer Support Advisor on a full time basis - school term time.

This role offers a starting salary of £19,500 per annum, pro rata (£16,500 per annum for 44 weeks), which would be paid in 12 monthly payments.

The role will be 37.5 hours per week Monday to Friday.

The successful candidate will have the following holidays:
School summer holidays - 4 weeks off, working 2 weeks
Easter holidays - 2 weeks off
Christmas holidays 2 weeks off
Autumn, Spring and Summer half terms
2 extra days to be used throughout the holiday yearResponsibilities will include:
Liaising with clients and supporting with product knowledge
Increasing usage of product across client base
Entering and maintaining details on a CRM system
Dealing with client enquiries and providing telephone based and online support
Provide regular customer reportsCandidates should have previous experience in an administration role along with strong systems skills and knowledge of MS Office packages

Applicants should also have good written and verbal communication skills and be confident working both independently as well as part of a team.

The successful applicant will be subject to a DBS check.

This is a fantastic role within a successful and growing organisation, which offers both an excellent job opportunity and an excellent work/life balance scenario for the right candidate