Service Coordinator
- Employer
- Adecco
- Location
- Manchester, Greater Manchester
- Salary
- £10 - £13.50/hour
- Closing date
- 1 Aug 2021
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
Position: DI Service Coordinator
Pay rate: £10 - £13.50
Location: Manchester
Duration: ASAP until 25/01/2022
Working hours: 8:30 - 16:30 (flexi time offered). Currently working 1 day a week in the office, looking to move up to 2 days a week. Full time office working can also be accommodated if requested by the successful candidate
Role Description
Direct customer contact for "first line contact" to receive customers service requests.
Plan and dispatch required field service support activities coordinates spare part delivery and synchronisation with FSE
Synchronise service activities according customer requirements. Plans day to day service events, monitors individual SLA to ensure agreed targets are met. Ensures that the resource levels are in synchronisation with work load. Provides feedback to Field Service management regarding Field Service workload.
Responsibilities
Maintaining a telephone pick up rate defined by the business and documented in a SLA.
Call logging all contract calls received etc.
Creating a service ticket in the designated ticketing system.
Planning resources for daily FS customer requests and meeting the customers SLA's.
Ensuring all required spare parts, test equipment's and travel arrangements are synchronised with the FSE Dispatch.
Provide customer with timely feedback on FSE availability and estimated on site arrival time.
Coordinates customer preparation as well as 3rd party involvement.
Planning for all preventive maintenance events according to contract criteria.
Ensuring the compliance with the relevant KPI targets.
Monitors and manages FS conflicts and escalates FS issues as required.
Escalate issues to the applicable Manager according to defined parameters.
Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.
Monitor customer satisfaction requirements.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Pay rate: £10 - £13.50
Location: Manchester
Duration: ASAP until 25/01/2022
Working hours: 8:30 - 16:30 (flexi time offered). Currently working 1 day a week in the office, looking to move up to 2 days a week. Full time office working can also be accommodated if requested by the successful candidate
Role Description
Direct customer contact for "first line contact" to receive customers service requests.
Plan and dispatch required field service support activities coordinates spare part delivery and synchronisation with FSE
Synchronise service activities according customer requirements. Plans day to day service events, monitors individual SLA to ensure agreed targets are met. Ensures that the resource levels are in synchronisation with work load. Provides feedback to Field Service management regarding Field Service workload.
Responsibilities
Maintaining a telephone pick up rate defined by the business and documented in a SLA.
Call logging all contract calls received etc.
Creating a service ticket in the designated ticketing system.
Planning resources for daily FS customer requests and meeting the customers SLA's.
Ensuring all required spare parts, test equipment's and travel arrangements are synchronised with the FSE Dispatch.
Provide customer with timely feedback on FSE availability and estimated on site arrival time.
Coordinates customer preparation as well as 3rd party involvement.
Planning for all preventive maintenance events according to contract criteria.
Ensuring the compliance with the relevant KPI targets.
Monitors and manages FS conflicts and escalates FS issues as required.
Escalate issues to the applicable Manager according to defined parameters.
Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.
Monitor customer satisfaction requirements.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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