Customer Care Manager
- Employer
- Page Personnel
- Location
- Crewe, Cheshire
- Salary
- £28000 - £30000/annum
- Closing date
- 1 Aug 2021
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An exciting opportunity has arisen for a Customer Care Manager to join a market leading business, based in Crewe.
The successful candidate will be responsible for managing a team of Account Managers, ensuring service delivery for their on-going b2b customers.
Client Details
Our client, based in Crewe, is a market leading business. They are ungoing a great period of growth which is offering fantastic progression and development for their teams. As Customer Care Manager, you are responsible for continued service delivery, as well as empowering and developing your team.
Description
Duties of the Customer Care Manager:
Proactive customer care for existing clients
Motivating and developing the team
Driving the KPIs including NPS scores
Give continued feedback to the team, to empower them within their roleProfile
The successful Customer Care Manager will be/have:
Experience leading a service delivery team within a B2B environment
Ability to lead and motivate a team
Can do attitude
Solutions focussedJob Offer
Salary £28k - £30k
Great progression
The successful candidate will be responsible for managing a team of Account Managers, ensuring service delivery for their on-going b2b customers.
Client Details
Our client, based in Crewe, is a market leading business. They are ungoing a great period of growth which is offering fantastic progression and development for their teams. As Customer Care Manager, you are responsible for continued service delivery, as well as empowering and developing your team.
Description
Duties of the Customer Care Manager:
Proactive customer care for existing clients
Motivating and developing the team
Driving the KPIs including NPS scores
Give continued feedback to the team, to empower them within their roleProfile
The successful Customer Care Manager will be/have:
Experience leading a service delivery team within a B2B environment
Ability to lead and motivate a team
Can do attitude
Solutions focussedJob Offer
Salary £28k - £30k
Great progression
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