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Customer Service Advisor- IT/Tech Company

Employer
Office Angels
Location
City of London, London
Salary
£12.00/hour
Closing date
1 Aug 2021

View more

Job Sector
Administration
Contract Type
Temporary
Hours
Full Time
CALLING ALL DATA AND TECH LOVERS*

Love providing customer service excellent and want to work for a world-renowned data centre?

LOOK NO FURTHER!

JOB TITLE: IT Customer Service

COMPANY: International Data Centre!

CONTRACT: 6-month temp to perm!

HOURS: 9:00am - 5:30pm

START: ASAP

SALARY: £12.00 per hour

LOCATION: Shoreditch!

CULTURE: Tech savvy, buzzy and professional data centre!

WOW FACTOR: Excellent opportunity to work for a super dynamic, fast moving and established data centre!

Our client is a super impressive international data centre who are looking for additional long-term support within their European Customer Service centre. You will act as the first point of contact for all customers ensuring that queries and requests are managed to the highest standards of customer satisfaction!

Our client is looking for tech lovers who deliver customer service excellence at all times!

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

Responsibilities

Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal
Resolving customer queries, or escalating customer service requests to the appropriate company contact to effectively resolve the query.
Effective & timely management of cases within the CRM system
Following Company escalation procedures based on the impact or severity of the customer request
Ensuring response time for handling customer request is within SLA
Alert monitoring to ensure all major or critical alerts are dealt with appropriately
Maintaining and updating critical customer information on the customer contact database.
Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided.
Participating in projects assigned by Shift Leader or Customer Service Manager.
Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency.
Providing customer training & 1st line support on portal usage

SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:

Demonstrable experience of strong administration skills
Strong communication skills
Excellent organisational skills, good attention to detail, ability to prioritise tasks and adhere to deadlines
Excellent interpersonal skills and a good Team player
Keen attention to detail
Adapt to new systems quickly
Admin experience (some legal desirable would be desirable but not required)
Proactive attitude
Comfortable working in a fast-paced environment
Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry)
Experience in a customer support role where high standards of customer service are expected.
Experience of ticket management in CRM systems.
Basic understanding of ITIL methodology.
An understanding of basic data centre and networking terminology, such as monitoring alarms.

NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to (url removed)

Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted

For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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