Customer Personal Case Manager

Customer Service Adviser - Reading: All areas of B2B and B2C Customer Service assisting the business with growing customers' accounts through taking orders, up-selling additional and new products, mentioning promotions and providing excellent customer care.

Client Details

Customer Service Adviser - Reading: A rapidly growing and market leading organisation. This business have seen great growth over recent years and continue to do really well even in the current market.

A friendly environment, modern office and close to public transport this is a good place to build your career.

Description

Input weekly sales orders from the existing customer base via telephone, email, web & fax to a deadline
Dealing with complaints and issues - This is a large part of the role!!
Up-sell by discussing new products, tasting kits, promotions etc.
Manage orders from input to invoicing including processing credits, ensuring all fields are completed on the system and updated as required
Respond to customer service issues completely to customer satisfaction
Dealing with both B2B and B2C customer service
Dealing with third party logistics
Answer in-bound telephone calls from customers
Work in partnership as with all stake holders in the business
Send sales confirmations and current promotions lines by email
Arrange collection/credit requests on system to company guidelines
Look for opportunities for customers to purchase more products from the business
Set up new accounts to company guidelines, advise customers of delivery information
Maintain a good understanding of catalogue products and promotions
Maintain company records, for effective marketing, procedure controls and legal requirements
Record communication to the customer in the system immediately upon receiving it
Check contact manager when speaking to customers to ensure you have up to date informationProfile

Customer Service Adviser - Reading:

Excellent telephone manner and customer skills
Experience of dealing with complaints
Flexible and adaptable approach
Good written English skills, able to write accurate emails without the use of templates
Understanding of Customer Service and its importance in business profit and efficiency
Able to prioritise workload and use own initiative
Team playerQualifications/Experience Required:

Customer service experience required
Educated to GCSE level C or equivalent
Good understanding of Word/Outlook/ExcelJob Offer

£23,000 - £25,000 dependant upon experience + benefits