Weekend Receptionist

About The Role

**Sat/Sun 9-5 **

HC-One, the kind care company is on the hunt for Britain's kindest citizens to join its 'caring army'. Whether you have been furloughed, lost your job due to coronavirus or are looking for a career change, join us to help support older people in your community.

Key Responsibilities & Accountabilities

During the weekend, you will be the friendly face of HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of Residents of Catherine House, health and social care professionals and members of the local community.

Key duties will include

One Warm Welcome to All

• Be the first point of call for answering all telephone calls, taking messages and customer enquiries

• Sign in, meet, greet, welcome and offer hot /cold drinks, cake biscuits etc as appropriate to visitors

• Carry out a daily walk-round of the home upon arrival and before departure using the One Proud Home audit and work with the homes team to ensure that company presentation standards are met so that the home presents immaculately to Residents and visitors

Customer Enquiry Handling and Administration

• Be responsible for the professional management of all customer enquiries that are received by Catherine House over the weekend or require enquiry management over the weekend. Note any updates and forward the details and the enquiry number to the week day admin and home manager every Sunday.

• All enquiries are uploaded onto the income processing system 'Coldharbour',

• Offer to send or provide a brochure to any customer who enquires to the home by telephone or visit

• Invite all who enquire via phone or in person to tour the home, carry out the tour using the route that you were shown to do

Research Support

• As requested carry out research to identify local community groups, clubs ad associations, local stakeholders, resources facilities and services that would benefit the Residents or the home, record details of key contacts gathered through research in the homes key contacts database

Brochures / Literature

• Ensure there are at least 10 brochure packs 'made up' at any one time containing: Cover/Welcome Letter, Home Manager profile, Company brochure, Home brochure, Finance guide/leaflet, and Business card.

• Ensure that brochures and literature is displayed within the main reception area and any display stands are full.

• Make sure any updated menu's or wellbeing plans for the following week are printed and left on the administrators desk enabling them to update them first thing on Monday morning

• Newsletter - complete the monthly newsletter using the company template for the home using information and photos provided by the Wellbeing team.

Wellbeing

• Support Wellbeing Co-ordinator by sending out invites to stakeholders

• Send news stories and photos supplied by the Wellbeing Co-ordinator to CRM to promote on (url removed) and local media publications. Ensure photographs sent are of events in home, and are professional and relevant to the homes status.

Health & Safety

• Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another.

• Understand and ensure the implementation of the Care Home's Health and Safety policy, and Emergency and Fire procedures

Become a Key worker and make difference.

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one