Customer Service - Debt Advisor
- Employer
- Interaction Recruitment
- Location
- Coventry
- Salary
- £8.91 - £9.28/hour
- Closing date
- 1 Aug 2021
View more
- Job Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Customer Collections Advisor - Telephone Banking
Starting salary £18,533 - Rising to £19,302
Coventry, Binley
Full time & permanent contract / 40 hours per week
5 days out of 7 Monday to Sunday between the hours of 8am 8pm
5-week training programme fully paid!
Sales or strong customer service experience required
The Role
Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances; agree customer outcomes and solutions including taking payments, making payment plans, referring to a Debt Management Company or other
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
The Person
Previous experience in financial services is preferable but not essential
Exceptional levels of customer service is essential
You must be able to empathise with the client and be understanding of their current situation
You must be resilient, adaptable and able to work in a busy and dynamic environment
If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click
APPLY NOW!
INDTMS
Starting salary £18,533 - Rising to £19,302
Coventry, Binley
Full time & permanent contract / 40 hours per week
5 days out of 7 Monday to Sunday between the hours of 8am 8pm
5-week training programme fully paid!
Sales or strong customer service experience required
The Role
Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances; agree customer outcomes and solutions including taking payments, making payment plans, referring to a Debt Management Company or other
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
The Person
Previous experience in financial services is preferable but not essential
Exceptional levels of customer service is essential
You must be able to empathise with the client and be understanding of their current situation
You must be resilient, adaptable and able to work in a busy and dynamic environment
If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click
APPLY NOW!
INDTMS
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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