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Complaints Administrator

Employer
Search Consultancy
Location
Edinburgh
Salary
£10.60/hour
Closing date
1 Aug 2021

View more

Job Sector
Administration
Contract Type
Temporary
Hours
Full Time

Job Details

Complaints Administrator
Edinburgh based | home working initially but must be based in proximity to Edinburgh
9:00am to 5:00pm | Monday to Friday
£10.60 per hour + holiday pay | 3 month temp contract - strong potential for extension

Search Consultancy are currently working exclusively with an Edinburgh based client in the Financial Services sector to recruit an experienced Administrator to work within their Complaints team. The successful candidate will be responsible for providing comprehensive administration support to the team throughout the client's complaints process.

Duties involved in this role will include:
* Providing comprehensive administration support ensuring the smooth running of the client's complaints process from logging to handing over for resolution
* Dealing with incoming complaint calls or correspondence via letter or email, determining if it is indeed a complaint, passing to relevant department if not
* Logging all complaints appropriately on the internal system
* Drafting & sending templated letters, ensuring communication is kept on track throughout the process
* Providing other ad hoc complaints support to the Complaints Officers as directed
* Various ad hoc administration duties as directed

In order to be considered for this role your skills and experience should include:
* Previous, recent & relevant experience in an Administration role - this experience is essential
* A working knowledge of how a formal complaints process works - preferably from within a Financial Services company although this isn't essential
* Exceptional attention to detail - all dates & information on complaints have to be 100% accurate so this is extremely important
* Excellent communication skills, both written and verbal
* Excellent organisation, prioritisation & time management skills, with the ability to prioritise a busy workload effectively

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Company

Candidates trust us with their jobs searches as we respect them and give them our time. Appreciating how challenging it can be to find a new job is why we have a loyal temp workforce and what sees people return to us when they need our help. We offer:

  • Careers advice
  • Complimentary training
  • Referral incentives
  • Rewards for excellence
  • Access to our network of employers even when there are no live jobs

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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