Customer Service Administrator

Customer Service - Permanent Opportunities

Great Culture

Stonehouse

Customer Service Administrator role:

Reporting to the Customer Services Manager the Customer Services Administrators are the organisations ‘front line’ and plays a critical role in our customer service delivery. You will;

Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints 

Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example

Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved

Produce a daily report that measures the nature and level of Customer Complaints

Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis 

Skills & Experience:

Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable 
Experience of complaint resolution and customer service highly desirable 
Highly organised with a systematic approach and the ability to able to cope with technical information
The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues 
You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre

Please send your CV for an immediate response