IT Support - 1st/2nd Line Support

A fantastic company are looking for an experienced IT Support Engineer - 1st and 2nd line support. They are a massive UK leading company in their field and would love to offer somebody a chance to grow and progress with them.

Monday - Friday

9am-5pm

£13.19ph

On site parking

Holiday entitlement

Role and Responsibilities

To provide first and second line IT support on a busy IT help desk.

· Taking calls from internal customers in a professional manor with focus on customer service.

· Capturing and logging key detail in the IT help desk software.

· Where possible and appropriate resolving issues immediately whilst on the call.

· Working through open tickets on the IT help desk.

· Escalating problems to senior colleagues when resolution is proving difficult.

Technologies & Experiences:

Windows 7, 8 and 10

Windows Server 2008, & 2016

Microsoft Office 07, 13, 16 & O365

Citrix VDI & VPN

Cisco VPN

Remote User Support

Network Troubleshooting

Networking Patching

PC Imaging

PC Installation

Printer Installation

Telephone Installation

Active Directory Management

Mobile Device Management

Incident Management

Please apply today if you are interested!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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