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Project Manager

Employer
Adecco
Location
Sheffield, South Yorkshire
Salary
£40000 - £45000/annum
Closing date
21 Jul 2021

View more

Job Sector
IT
Contract Type
Permanent
Hours
Full Time

Job Details

Project Manager

Sheffield/Remote (office 2-3 days)

£40-45k annum

Reporting to the Head of IT Applications, you will take responsibility for consulting with internal customers and the wider group to discovery and design systems and solutions.

The role will enable our customer support teams to meet their customer service targets through your expert knowledge and specialist skills. Our teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, retail sales, quality assurance and fraud analysis.

Person Specification:

A broad range of IT knowledge including infrastructure, security, and applications
Understands intelligent automation technologies such as chatbots and AI in the context of Customer Contact Centres
Sound understanding of digital landscapes
Understanding and mapping user journeys
Experience managing IT projects spanning multiple teams and business areas
Experience in working in an Agile environment
Strong written, verbal and visual communication skills
Writing and refining user stories, including definition of Acceptance Criteria
Facilitating discovery and design sessions with the to define requirements and the solution
Ability to build and maintain good Client relationships
Strong decision making and judgement, influencing, and presentation skills
Service Cloud
Amazon Connect
Rail systems, such as but not limited to Fijistu Star, Journey Planner and Trenitalia PICO
Any knowledge of the either the Call Centre or Rail Industries would be advantageous

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Company

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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