German speaking customer service agent

German speaking Customer Service Agent
Shift pattern:  Monday – Sunday, 7am – 4pm or 8am-5pm
 
We are looking for individuals who are fluent in German to manage inbound calls and emails from customers providing a high level of service at all times.  This is a 100% remote position that requires you to have access to broadband and IT kit will be provided by the client. Successful candidates will have to be within driving distance to Cardiff City Centre to collect equipment needed. 
 
Customer Service Agent responsibilities:

Managing a high volume of inbound calls and emails on behalf of the client
Make relevant outbound calls if required
Assist customers with their queries in a timely manner
Follow the company’s escalation process at all times
Provide support on multiple campaigns in line with work demand
Take full account of tasks, drive your own performance with a good sense of urgency 
What we require from you:

Fluent in German (written and verbal) is a must
Previous customer service experience
Strong MS Office skills (Excel is essential)
Good attention to detail
Flexible approach to working hours