Customer Service Consultant

Office Angels is excited to once again be recruiting on behalf of one of our key clients, who due to continued and rapid growth, is expanding their team.

You will be working for an entrepreneurial and pioneering organisation who is leading the way in modernising client service and solutions in its field.

This is a global company with offices across Europe and the US, and a mid-sized, friendly team heading up the UK office in the heart of Brighton.

As Customer Service Consultant for this market-leading organisation, your responsibilities will include:

Delivering excellent customer care over multiple communication channels including telephone, email and web chat
Updating and inputting of client records on the CRM database
Taking ownership of customer enquiries from start to finish
Administration of client accounts including uploading supporting documentation
Coordination and organisation of files and liaison with colleagues and external stakeholders through making outbound calls
Able to identify and improve current processes and procedures
Assisting with other business-wide projects as appropriateAbout you:

Customer service experience, preferably within insurance or health care sectors
Flexible and able to work shift-work
Highly organised with the ability to manage own workload
Excellent communication skills, both verbal and written
Strong planning skills and keen eye for detail
Empathetic and engaging with demonstrated experience in supporting a diverse client base
Total proficiency with Microsoft programmes and ability to adapt to and learn new processes, technology and software packages
Must be a team player who is both flexible and adaptable and happy to work shifts
Additional languages desirable, but not essentialAbout the company:

Provides a competitive starting salary of £25,000 p/a
8 hour day shifts between the hours of 7am - 11pm
Friendly and supportive team
Fantastic working environment and company culture
Working remotely initially but applicants must be within commutable distance of Brighton for when the offices re-openNext steps

To be considered, APPLY TODAY WITH YOUR CV! Immediate start available for the right candidate.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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