Account Coordinator
- Employer
- Interaction Recruitment
- Location
- Kings Langley
- Salary
- £20000 - £25000/annum
- Closing date
- 17 Jul 2021
View more
- Job Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
My Client, an award winning national Contractor, are looking for an Accounts Co-Ordinator to join their team in Hertfordshire.
Job Details
Job Title: Account Coordinator
Hours: 8am to 5pm, Monday to Friday
Dress code: Smart Business Attire at all times
Position Purpose
A self-motivated individual is required, with a determination to adopt change, bring innovation, support team working within company, action opportunities and remain pro-active for the clients benefit and satisfaction. The position requires an individual with an aptitude for learning on the job, an ability to work under pressure and a willingness to take own initiative in making decisions and solving problems.
To provide effective & courteous support to our Service Customers and manage a specific set of assigned Accounts
Organise Engineers & Contractors ensuring they are directed efficiently and provided with the correct information at the right time.
Record, action & file all business related documentation in a timely and accurate manner.
Maintain a supportive & flexible approach in response to our Customers & the Companys needs.
Interact positively & courteously with other staff, departments & management, continuously striving to be innovative & be solution orientated.
Person Criteria:
Previous similar experience in an office based, Service Industry role.
Proven Customer interfacing skills / Accurate with a keen sense of deadline awareness.
Flexibility to work additional hours on weekends & where required.
Positive attitude, capable of working both independently and as part of a team.
Articulate and good communicator, both verbally and in writing / Sound administrative, process and time management skills.
Excellent PC Skills including Microsoft Office and database administration.
Duties & Responsibilities
Manage an assigned set of Client Accounts as well as back other members of Team to ensure all Clients are supported
Deal efficiently with Emergency Callouts & Repairs, managing jobs through to completion & invoicing.
Be aware of commercial impact of activity and ensure profitability is considered in all aspects of service delivery
Act upon Customer Requests for Information / Activity / Actively seek Customer Feedback, log & report
Manage costs sign-off Purchase Invoices, allocate costs, deduct private purchases and check costs are charged on appropriately.
Keep Customers pro-actively informed of progress on Orders / Quotes / Requests / etc.
Tracking & logging all Engineer & Sub-Contractor Report Sheets including processing of precise & timely Invoice Information to Clients.
Accurate & timely recording and filing of all Service & Small Works records, both paper & electronic formats.
Carry out routine checks / reports and communicate performance to Manager as required.
Tracking & seeing through Credit Control Issues to resolution (liaison with Accounts Team).
Daily contact with Engineers & Sub-Contractors (as required) to update completed & planned works.
Accurate & consistent updating on CAFM system.
Rectify customer issues in consultation with Contracts Managers / Site Engineers / Sub-Contractors for support.
Generate & action sales leads through identification of opportunities arising from normal daily activity.
Assistance in any other duties considered necessary which ensure the efficient running of the business.
Reference ID: SERVICE/JUN21
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Schedule:
Monday to Friday
Education:
A-Level or equivalent (preferred)
Experience:
Service Coordinator: 2 years (preferred)
Work remotely:
No
Job Details
Job Title: Account Coordinator
Hours: 8am to 5pm, Monday to Friday
Dress code: Smart Business Attire at all times
Position Purpose
A self-motivated individual is required, with a determination to adopt change, bring innovation, support team working within company, action opportunities and remain pro-active for the clients benefit and satisfaction. The position requires an individual with an aptitude for learning on the job, an ability to work under pressure and a willingness to take own initiative in making decisions and solving problems.
To provide effective & courteous support to our Service Customers and manage a specific set of assigned Accounts
Organise Engineers & Contractors ensuring they are directed efficiently and provided with the correct information at the right time.
Record, action & file all business related documentation in a timely and accurate manner.
Maintain a supportive & flexible approach in response to our Customers & the Companys needs.
Interact positively & courteously with other staff, departments & management, continuously striving to be innovative & be solution orientated.
Person Criteria:
Previous similar experience in an office based, Service Industry role.
Proven Customer interfacing skills / Accurate with a keen sense of deadline awareness.
Flexibility to work additional hours on weekends & where required.
Positive attitude, capable of working both independently and as part of a team.
Articulate and good communicator, both verbally and in writing / Sound administrative, process and time management skills.
Excellent PC Skills including Microsoft Office and database administration.
Duties & Responsibilities
Manage an assigned set of Client Accounts as well as back other members of Team to ensure all Clients are supported
Deal efficiently with Emergency Callouts & Repairs, managing jobs through to completion & invoicing.
Be aware of commercial impact of activity and ensure profitability is considered in all aspects of service delivery
Act upon Customer Requests for Information / Activity / Actively seek Customer Feedback, log & report
Manage costs sign-off Purchase Invoices, allocate costs, deduct private purchases and check costs are charged on appropriately.
Keep Customers pro-actively informed of progress on Orders / Quotes / Requests / etc.
Tracking & logging all Engineer & Sub-Contractor Report Sheets including processing of precise & timely Invoice Information to Clients.
Accurate & timely recording and filing of all Service & Small Works records, both paper & electronic formats.
Carry out routine checks / reports and communicate performance to Manager as required.
Tracking & seeing through Credit Control Issues to resolution (liaison with Accounts Team).
Daily contact with Engineers & Sub-Contractors (as required) to update completed & planned works.
Accurate & consistent updating on CAFM system.
Rectify customer issues in consultation with Contracts Managers / Site Engineers / Sub-Contractors for support.
Generate & action sales leads through identification of opportunities arising from normal daily activity.
Assistance in any other duties considered necessary which ensure the efficient running of the business.
Reference ID: SERVICE/JUN21
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Schedule:
Monday to Friday
Education:
A-Level or equivalent (preferred)
Experience:
Service Coordinator: 2 years (preferred)
Work remotely:
No
Company
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