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E-Commerce CRM Manager

Employer
John Smedley
Location
DE4 5AG, Matlock
Salary
Competitive Salary and remuneration package
Closing date
28 Jun 2021

View more

Job Sector
Manufacturing
Contract Type
Permanent
Hours
Full Time

E-COMMERCE CRM MANAGER

We are looking for an experienced CRM Specialist to join our team based in the beautiful Derbyshire Countryside.  This is a role that requires a passionate and specialist E-commerce focused individual who is insight and data driven and capable of maximising user experience to drive sales growth.

Experience of working in cross functional teams with marketing, brand and E-commerce is essential.

This is an extremely exciting time to join the digital team at John Smedley as we drive our web business forward via exciting campaigns that showcase authentic brand stories, maximise sales opportunities and showcase the world’s finest knitwear on an international scale.

BENEIFTS

  • Flexible remote working
  • Competitive Salary
  • Pension Scheme
  • 32 days holiday (including Public and Statutory holidays)
  • Full time permanent position
  • Generous Discounts on Products

RESPONSIBILITIES

  • Ownership of all digital data acquisition strategy and reporting
  • Ownership of weekly email builds, scheduling and reporting
  • Ownership of all data segmentation
  • Ownership of all data cleansing
  • Responsible for ensuring all data capture, management and storage guidelines are up to date across entire E-Commerce team & wider business
  • Ownership of the Email Automation strategy including build & reporting.
  • Shared Ownership of the VIP strategy
  • Shared Ownership of the John Smedley App
  • Responsibility for weekly homepage updates liaising with marketing and merchandising to maximise the shopping experience.
  • Ownership of platform management
  • Ownership of customer surveys and reporting

THE IDEAL CANDIDATE

  • Proven expertise in relevant CRM software
  • Experience of Magento Commerce
  • Experience of utilising this expertise within the luxury fashion industry
  • Proficient in Microsoft Office suite
  • Marketing/IT background
  • Strong organisational skills
  • Attention to detail
  • Strong problem-solving abilities
  • Excellent communication skills both written and verbal.

ABOUT US

John Smedley Ltd is the oldest continuously operating manufacturer in the world, producing fine gauge knitwear from their Lea Mills, Derbyshire factory since 1784. Crafted from the finest noble fibres of Extra fine Merino Wool, John Smedley’s Sea Island Cotton and other luxury blends. John Smedley’s menswear and womenswear ranges are available worldwide via their stand-alone retail stores in the St James’s, Mayfair and Marylebone of London, and the Tokyo, Yokohama and Kyoto areas of Japan. The full collection can be seen at  www.johnsmedley.com . Exports are made to over 47 countries worldwide via international wholesale partners such as Mr Porter, Selfridges, Harrods, Harvey Nichols, Isetan, Bergdorf Godman and Le Bon Marche.

John Smedley holds two Royal Warrants for ‘the manufacturer of fine knitwear’ from Her Majesty The Queen & His Royal Highness The Prince of Wales. In Her Majesty The Queen’s Birthday Honours List 2020, Ian Maclean, Managing Director of John Smedley Ltd and 8th generation family member, was awarded a MBE for services to the UK textile industry and the Covid-19 response.

John Smedley has one of the largest knitted garment archives in the world and has counted the likes of Marilyn Monroe, Audrey Hepburn, The Beatles, Sean Connery, Kate Winslet, Robert DeNiro, Ed Skrein, Eva Longoria and more amongst their celebrity fans. Over the years, John Smedley has supported and collaborated with many leading designers to champion British manufacturing including Vivienne Westwood, Paul Smith, Lou Dalton, Sacai, Fragment, Comme Des Garcons and Holly Fulton.

In 2020, in response to the Covid-19 crisis, John Smedley collaborated with The Emergency Design Network to design and manufacture medical grade scrubs garments which were distributed to over 30 different hospitals, GP surgeries and care homes in the London and Derbyshire areas.

JOHN SMEDLEY offers a competitive salary and benefits.

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