Service Centre Technician

Quest Employment are pleased to be recruiting for this permanent position based on Telford Way Industrial Estate. This is working for a fantastic business.

Monday to Friday position with an annual salary of £19,750

Duties and Responsibilities

The main duties of the Technician are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet. The duties listed below are not exhaustive and may change due to the demands of the business:

Health & Safety:

Ensure site Health & Safety guidelines are maintained and followed at all times.
Ensure department is kept in a safe and organised manner at all times.
Ensure workstations are in an organised manner at end of each day.
Inventory:

Raise new part number requests with supervision as and when required.
Ensure provided tools and PPE are used correctly to avoid damage and additional cost.
Spare parts are put-away in an organised and timely manner.

To assist in cycle counting of inventory.
Submit product concerns to Head Technician.
To notify any stock discrepancies to the Head Technician for system rectification.
Repair:

Analysis of the service order to determine customer issue.
To safely test tool to verify customer issue.
Disassemble the tool and diagnose the cause of the customer issue.
Carry out the repair and any updates required for the tool.
Reassemble the tool and test thoroughly using test equipment.
To input all necessary data onto the company ERP system.
Consistently achieve Repair KPI.
New Product Reviews:

Assist Lead Technician with the review of new products.
Other:

Any other reasonable duties as required.

Person Specification

In addition to their day to day role all Snap-on associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit.

Adaptability/Flexibility

Consistently remains open to ideas offered by others; supports and uses ideas to solve problems or address issues
Achieves desired results in the midst of changes in responsibilities, work processes, timeframes and performance expectations
Demonstrates openness to new organisational structures, procedures and technology
Learns and develops new skills or behaviours to adapt to constant changes
Attention to Quality

Completes tasks with a concern for all the details involved
Establishes and follows work procedures to achieve a high level of quality, productivity and/or service
Initiates action to correct problems and notifies others of issues as appropriate
Prepares deliverables with an eye to the customer and the company, ensuring accuracy and comprehensive outcomes
Communication & Influence

Communicates effectively, both verbally and nonverbally
Expresses thoughts clearly, concisely and in a timely manner, both orally and written, face to face, and through appropriate communication technologies
Continuous Improvement

Drives out waste through active participation in and the seeking out of opportunities to use problem solving skills and other quality improvement tools
Grows a culture of customer focus by actively pursuing and ultimately anticipating customer needs
Helps orient other associates into the continuous improvement culture; how to be agile, quality driven and customer focused
Contributing to Team Success

Keeps in mind that success is defined by the success of the entire team
Demonstrates cooperation and collaboration while participating in  a group or team
Establishes and maintains productive working relationships
Demonstrates a personal commitment, both in thought and in action, to the success of the team
Safety & Working Conditions

Works safely as a condition of hire and continued employment
Accepts personal responsibility for safety
Elevates issues to eliminate or safeguard unsafe acts and conditions
Believes that work related injuries are preventable and, therefore, unacceptable
Service Excellence

Establishes and maintains effective relationships with customers at all times
Consistently shows a passion for getting things done & meeting commitments to others
Dedicated to meeting the expectations and requirements of internal and external customers
Gets first hand customer information and uses it for improvements in products and services
 INDCOR