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Customer Service Supervisor - 12 month FTC

Employer
Page Personnel
Location
Uxbridge, London
Salary
£32000 - £33000/annum
Closing date
13 Jul 2021

View more

Job Sector
Customer Service
Contract Type
Temporary
Hours
Full Time
A new 12 month FTC for a Customer Service Supervisor to be part of a busy Customer Service team in Uxbridge. This will be a office based role in Uxbridge with remote working too.

Client Details

A reputable Service provider in Uxbridge.

Description

Delivery of the highest levels of Customer Service experience where the customer is the key focus
Ensuring proficient levels of team knowledge and understanding to enable effective call handling at first point of call
Team training and coaching
Process improvement
Performance driven
Bringing ideas to change processes
Driving performance
Day to day management of the team productivity, performance (SLAs & KPIs) and development
Directly responsible for team engagement and motivation to ensure the well-being is maintained and the vision/ purpose/ mission is ingrained in everything they do
Proactively innovating ways to improve processes, productivity/ quality and delivery of the team
Work closely with Seniors to develop their Leadership skills and establish consistency and alignment between the management of their respective teams
Ensure all the team have engaging and challenging development plans
Ensuring high level escalations are investigated with urgency, clear, concise and credible
Support Manager with analysing metrics and data in order to ensure efficient, effective management of resources and workloadsProfile

Performance driven
Open to streamline processes
innovative
New ideas to processesJob Offer

A 12 month fixed term contract with completion bonus

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