Customer Care Coordinator

Do you pride yourself on delivering the highest level of customer service? Are you looking to join an employer who are a well-respected UK wide organisation who truly value their staff? Are you ready for a challenge that will see you working in an exceptionally fast paced customer centric environment where no 2 days are the same? If this sounds like you then we at Office Angels have the perfect opportunity for you and if the below role profile sounds perfect, please get in touch immediately.

Responsibilities include:

Monitoring of customer service inbox
Reporting and providing feedback to internal departments
Liaising with Claims Department
Resolving and escalating any customer complaints
Responsible for coordinating and scheduling senior staff diaries
Maintain high standards of customer service whilst monitoring customer and issue handling
Order materials when required
Process invoices and purchase orders as and when required
Ensuring accurate data is being pulled and recorded correctly in relevant system for all customer issues and KPI'sIdeal Candidate:

Customer and solution focused
Able to make informed decisions independently
Excellent interpersonal skills
Experience in customer facing role
Ability to work under pressure in a fast-paced environment
Able to take initiative and prioritise workload efficientlyIf you feel you have the skills and experience to make this role your own and truly add value to this company, please do get in touch ASAP - this role will be interviewing ASAP with a view to an immediate start!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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