Customer Service Advisor

Manpower UK are currently recruiting for customer service advisors for our client based in Derby.

You will ensure that high levels of communication, support and understanding between internal departments and our customer's businesses are developed. You will proactively help resolve day to day customer issues. This role is also to ensure that the business is aware of our customer performance/plans/feedback by sharing customer feedback.

Your tasks and responsibilities

Answer customer queries with accuracy and in a timely manner
Escalate issues to team leader/management as necessary
Developing and managing relationships with customers
Developing relationships with operational sites
Complete cross Contract training as per training matrix to become proficient in several contracts
Be aware of the contractual KPI's, Ensure that you are aware of and follow the specific service contract requirements relating to your customerYour skills and experience

Excellent Customer & Service focus
Confident and highly motivated with excellent team work ethic
Good interpersonal, relationship building, communication skills at all levels, both internally and with customers
Good working knowledge of systems e.g. Excel, Word, PowerPoint, SAP, QMS

Please call Shannon Hallam from our Nottingham office.

If you apply online shannon will call you directly