Customer Success Associate

Customer Service Advisor - Reading: Working in busy contact centre, this is an excellent entry level role for anyone who has had a customer facing role in the past. This can include retail, reception, customer service or call centre work.

Client Details

A leading services company based in Reading. This organisation value temporary staff and often extend the roles and create permanent roles for the right person.

This organisation has modern offices close to public transport.

Description

Customer Service Advisor - Reading:

Deal with all areas of customer service
Conduct user calls to get feedback
Deal with clients queries and some training matters
Respond to incoming emails and telephone calls
Build rapport and a relationship with regular clients
Dealing with business to business (B2B) customer queries
Processing sales requests and orders
Support team members and colleagues, pick up the phone when it rings on other peoples numbers
Use CRM system and ExcelProfile

Customer Service Advisor - Call Centre, Reading

You will be a bright and upbeat individual able to quickly build rapport quickly

You will have had a customer facing role in the past - This can include retail, reception, customer service or call centre work.

You will be happy working in a call centre environment and flourish in a KPI lead environment

You will have good IT skills and be able to use a range of in-house IT packages

Job Offer

Salary circa £20,000 - £22,000 dependant upon experience