Customer Service Advisor
- Employer
- Blue Arrow
- Location
- Bury, Greater Manchester
- Salary
- £9.50/day
- Closing date
- 5 Jul 2021
View more
- Job Sector
- Customer Service
- Contract Type
- Temporary
- Hours
- Full Time
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Full-time shift between the hours of 8.30am - 6.30pm Monday to Friday. (8 hour shifts)
We are looking for customer service advisors to work in a call centre environment on behalf of TV Licencing. All inbound calls. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression.
General skills
You will have:
* The ability and motivation to work to set key performance indicators (KPls) and performance targets
* The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
* The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
* Excellent communication - oral and written and a good telephone manner
* Excellent listening skills
* An ability to be empathetic to the customer
Qualifications/Licences/Certifications/Experience
* No formal qualifications or certificates required
* Basic Maths, English and computer skills are required
Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs
Desirable:
* Customer service experience, face-to-face or over the phone in any capacity.
These roles are based in Bury. If you are interested please apply online
We are looking for customer service advisors to work in a call centre environment on behalf of TV Licencing. All inbound calls. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression.
General skills
You will have:
* The ability and motivation to work to set key performance indicators (KPls) and performance targets
* The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
* The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
* Excellent communication - oral and written and a good telephone manner
* Excellent listening skills
* An ability to be empathetic to the customer
Qualifications/Licences/Certifications/Experience
* No formal qualifications or certificates required
* Basic Maths, English and computer skills are required
Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs
Desirable:
* Customer service experience, face-to-face or over the phone in any capacity.
These roles are based in Bury. If you are interested please apply online
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