Customer Advisor - Cheltenham

Role: Customer Service Advisors
Location: Cheltenham - Bishops Cleeve. Moving to Barnwood, Gloucester in 2021
Salary: £10.32 per hour + Overtime + Pay Progression
Contract: Ongoing temporary role - 12 months minimum - strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Monday to Friday
Shifts: Shifts between 08:00 - 18:00 on a rotational basis

Benefits:
Full paid training
Weekly pay
Generous holidays with 28 days per year
Blue Arrow Rewards and Discounts offered to our employees
Employee of the Month rewards
Competitive pay rate/Overtime/Pay progression

Are you a motivated, hardworking person with a passion for providing excellent customer service?
Do you strive to go the extra mile to help people?
Think you would enjoy the buzz of a busy call centre environment?

Then come and join one of the UK largest banks as they offer you the opportunity to thrive in the world of customer service! We are looking for Customer Advisors to join a busy team within Pensions, Retirements, Protections/Insurances and Work Place Pensions based in Bishops Cleeve Cheltenham but eventually moving to Barnwood, Gloucester. This role will see you helping customers and IFA's with a variety of Pension queries. You will be required to talk them through the process, meanwhile following due diligence and pension process guidelines.

A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
General Skills:
Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
Excellent communication - oral and written.
Confident telephone manner (previous telephony experience is desirable)
Continuous improvement mind set.
A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Positive and approachable manner.
Excellent team working skills.
Must be able to work from home and/or in the office, have good WIFI connection and a quiet place to work if at home.
Clear credit history & clear criminal record

Core Responsibilities:
Taking incoming calls from existing customers to resolve queries
Using effective communication to deal with enquiries
Liaising with colleagues in other parts of the business, where necessary, in order to provide high levels of service
Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy
Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate
Identify and suggest improvements to new and existing processes, procedures and systems
Demonstrate core Lloyds Banking Group values & behaviours as an active team member

So, if you've got the skills to shine in the role of Customer Service Advisor, then apply with us today