Customer Care Executive
- Employer
- Adecco
- Location
- Bury, Greater Manchester
- Salary
- £10.00/hour 33 days paid annual leave, pension
- Closing date
- 2 Jul 2021
View more
- Job Sector
- Customer Service
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
I am currently recruiting for an experienced customer service professional to join my market leading, highly prestigious global cosmetics client. Working within a busy and fast paced environment, the Customer Care Executive, will be responsible for supporting and working collaboratively within a busy team, supporting the businesses direct accounts to ensure that they are able to meet the needs of their customers in a timely and efficient manner.
As the Customer Care Executive, you will be able to demonstrate effective and efficient customer service skills, whilst handling order processing, managing disputes, management of returns and coordinating collections, managing queries both over the telephone & email along with ad hoc administration task.
Duties and Responsibilities of the Customer Care Executive:
Act as a key point of contact for all UK & ROI salons, by contact methods such as telephone, & Emails
Ensure all queries are logged & dealt with in a 'Customer Centric' manner
Manage daily flow of orders to hit the delivery lead times and resolve any issues as quickly as possible
Liaise with commercial, customer care, warehouse, credit, transport, and carriers and to build up effective relationships with key stakeholders
Identify & Implement opportunities to improve the service to both internal & external customers through regularly getting feedback and being customer centric in your day to day approach
Support and lead on locally initiated projects & tasksWhat will the Customer Care Executive receive in return?
A long term, 6-month assignment with a leading global business
£10.00 per hour pay
33 days annual leave
5 hours working week
Pension, eye care vouchers + much more!Essential Skills/Experience required of the Customer Care Executive:
Experienced in a fast- paced Customer Care environment
Ability to build strong relationships with internal & external stakeholders
Strong attention to detail skills & multitasking skills
A can- do attitude and ability to go above & beyond for your customer
Ability to work in an ever changing & demanding environment.
Strong prioritisation and communication skills
Experience of using SAP would be advantageousMy client are looking for a professional to join their team as soon as possible, therefore should you be interested in this Customer Care Executive opportunity, please apply via the link as soon as possible so to not miss out!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
As the Customer Care Executive, you will be able to demonstrate effective and efficient customer service skills, whilst handling order processing, managing disputes, management of returns and coordinating collections, managing queries both over the telephone & email along with ad hoc administration task.
Duties and Responsibilities of the Customer Care Executive:
Act as a key point of contact for all UK & ROI salons, by contact methods such as telephone, & Emails
Ensure all queries are logged & dealt with in a 'Customer Centric' manner
Manage daily flow of orders to hit the delivery lead times and resolve any issues as quickly as possible
Liaise with commercial, customer care, warehouse, credit, transport, and carriers and to build up effective relationships with key stakeholders
Identify & Implement opportunities to improve the service to both internal & external customers through regularly getting feedback and being customer centric in your day to day approach
Support and lead on locally initiated projects & tasksWhat will the Customer Care Executive receive in return?
A long term, 6-month assignment with a leading global business
£10.00 per hour pay
33 days annual leave
5 hours working week
Pension, eye care vouchers + much more!Essential Skills/Experience required of the Customer Care Executive:
Experienced in a fast- paced Customer Care environment
Ability to build strong relationships with internal & external stakeholders
Strong attention to detail skills & multitasking skills
A can- do attitude and ability to go above & beyond for your customer
Ability to work in an ever changing & demanding environment.
Strong prioritisation and communication skills
Experience of using SAP would be advantageousMy client are looking for a professional to join their team as soon as possible, therefore should you be interested in this Customer Care Executive opportunity, please apply via the link as soon as possible so to not miss out!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
You need to sign in or create an account to save a job.
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