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Helpdesk Agent

Employer
Adecco
Location
Birmingham, West Midlands
Salary
£18000 - £21000/annum
Closing date
1 Jul 2021

View more

Job Sector
Customer Service
Contract Type
Temporary
Hours
Full Time

Job Details

ROLE: Helpdesk Agent

SALARY: £18-£21K DOE

LOCATION: Home Based initially - Birmingham

START DATE: Mid June 6 months FTC (Permanent Opportunities may become available at later date)

Profile

As a member of the Call Centre team you will expected to deliver an effective and efficient as an ambassador to our Client. You will be responsible for providing informative and responsive support to enquires received across a number o the disciplines including but not limited to Human Resource, Payroll and Pensions.

About You

To thrive in the role, you will need to be a self starts, able to work autonomously and be motivated to achieve your daily targets. You will be expected to champion best practise and deliver excellent customer service while demonstrating an excellent telephone manner.

The Role / Environment

This is a call centre environment role, so call centre experience is essential. You would be required to manage a diverse number of enquires utilising the guidance and information that has been made available to you. You will be working as a team who respond to worker enquires received via telephone and email communication channels. Calls will be regarding HR issues and Pension enquire, experience is pensions is an advantage but not essential.

The role will be working from home initially, and eventually based in one of the clients offices based in Birmingham. You will be allocated a Team Leader who will guide you through the process and be there for support. Full training will be given and equipment will be provided.

Responsibilities

To be the first point of contact for HR and Pension queries for workers
To accurately record all workers interactions on internal systems
To use Helpdesk Contact Centre technologies efficiently and effectively, such as Salesforce/Connect and 8x8 and maintain electronic records of worker details
To ensure workers are regularly updated on the progress of their enquiry or service request as agreed at point of contact
To recognise, respect, listen and take responsibility of the varied needs of workers
To recognise and deal with workers emotions, including individuals who are angry, abusive, aggressive Personal Attributes

Experience of working in a call centre environment
Customer service background
Experience working in a fast paced, multi-skilled and multi-function environment
Knowledge of pensions is an advantage but not essential
Good listening skills and communication skills
Effective time management and organisational skills
Accurate data entry and attention to detail skills
A positive and tenacious can-do attitude
Self motivated If this sounds like the perfect role for you please send you most recent CV to

and a member of the team will be in touch with successful candidates within 48 hours

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Company

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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