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First Response Call Handler

Employer
Adecco
Location
Exeter, Devon
Salary
£9.50/hour
Closing date
23 Jun 2021

View more

Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

Looking to make a difference? No day is the same as a First Response Call Handler!

Based in Exeter & Ashburton the Response Centre is hiring for various shifts, both full and part time hours. Full training will be provided. After 4 weeks this job has the potential to become permanent for the right candidates.

You must be able to attend training in both Ashburton and Exeter - own transport is recommended.

Hours available

40hrs/ 32hrs / 20hrs (evening and weekend work available)

Pay Rate

£9.50 + shift allowance

FTE: £19,785 +OT / shift allowance

Basic Job Description

Assess, control and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service
Handle general customer service calls about the product
Assess calls from customers who are testing their devices and advising on maintenance
Accurately record details of all calls received and madePerson Specification
* Can handle problems and difficult situations calmly and effectively
* Confident using Microsoft Office
* Ability to evaluate information quickly
* Good telephone manner
* Flexible and adaptive to change
* Confident with people.
* Patience and understanding with callers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Company

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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