Customer Service Representative

Customer Service Representative, Manufacturer based in Coventry, starting salary £19,885 per annum rising after successful probation, 32 days annual leave which includes bank holidays

• Salary £19,885 rising to £20,943 after successful probation period.
• 32 days annual leave (inclusive of statutory bank holidays).
• Permanent position working 37 hours per week, Monday to Thursday 09.00am to 5.00pm and Friday 09.00am to 4.30pm.
• The opportunity to work with a close-knit team offering excellent customer satisfaction to our existing and new retailers in a supportive environment.
• Bespoke training plan.
• Onsite Company car park.

The Company

The Company are a family-owned company which has been providing local employment in the Coventry area for over 154 years. We are a manufacturer and supplier of a wide range of high-quality kitchen doors and accessories to retail trade. Our reputation as an innovative market leader in our field making us highly competitive.

We have a vacancy to extend our Customer Service team of staff and are now looking for a Customer Service Representative to help support the team to meet the ever-changing demands of our loyal customer base.

Customer Service Representative main duties:

• Answering inbound calls from existing customers
• Solving customer queries often including product specification
• Constant communication with internal & external stakeholders
• Processing and checking orders across all sectors of the business.
• Processing of credit notes, manual invoices.
• Upkeep of the Customer Services Database.
• Dealing with general office duties including filing & administration.

Customer Service Representative necessary skills, qualifications and experience:

• Previous experience in a customer support or customer service position is essential.
• Excellent customer service skills, friendly and approachable telephone manner.
• A team player with strong communication skills, both written and oral.
• Ability to work well under pressure, resilience when needed and an empathetic nature.
• Great organisational skills with an excellent attention to detail.
• Some experience of providing technical information would be desirable.
• GCSE’s including Maths & English (or equivalent) is essential.

Once you have submitted your CV, please complete the comments box and tell us why you think you are the perfect candidate for this position.

While we would like to contact all our candidates, unfortunately, this is not possible so if you haven’t heard from us a week after the closing date, your application has not been successful.

We do not accept applications from recruitment agencies.