Customer Success Representative

JOB TITLE: Customer Services Support

LOCATION: Exeter

SALARY: £18,000-£20,000 Dependant on Experience

BENEFITS: 25 days holiday plus Bank Holidays, Up to 10% Bonus, 6% Contributory Pension from Company

HOURS: Mon-Fri either 8-5, 9-6 or 10-7 worked on a rota basis. 1 in 3 Saturdays 8-5

THE COMPANY: Friendly, down to earth, supportive and progressive telecommunications company who really value their employees and provide fantastic training. This company takes a real pride in delivering exceptional customer service and is seeking like-minded individuals with an excellent work ethic.

THE ROLE: Working within the Customer Success team you will ensure every customer receives the best possible experience of the products and service and transform them into customers for life. You will always be responsive to customers, understand their needs and where possible exceed their expectations. Building positive relationships with both individual and business customers.

Key duties will include:

Ensuring customer contact is dealt with in line with KPI's, such as answering telephone calls and emails within expected time constraints
Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution
Delivering a first-class customer experience with a proactive approach
Work in close collaboration with the Marketing Team, in order to support their activities by:
Identifying potential advocates and referenceable customers
Providing customer feedback on products, marketing materials and their overall experience
Identifying candidates for case studies, testimonials and speaking opportunities
Work closely with the Sales, Construction and Service Delivery Teams to ensure the smooth resolution of any on-site installation issues and rebook appointments where required

We would love to hear from candidates who have :

Customer service experience gained in an office
Excellent telephone manner and communication skills
High level of literacy and numeracy
Good IT skills and comfortable with MS office packageThis company offeres a fantastic career and progression opportunities for the right person. So if you love people, have strong computer skills and looking for a company that really values hard work and loyalty do not delay in contacting us!

If this sounds like you or you would like to find out more please either apply online , email your CV to (url removed) or call (phone number removed) to speak to Vicky and discuss the role in more detail.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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