Administrator
- Employer
- The Career Development Institute
- Location
- Stourbridge (initially working from home)
- Salary
- £20,000 + Benefits
- Closing date
- 25 May 2021
View more
- Job Sector
- Administration
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
This vital admin role is based in the CDI Academy team. The focus of the Academy is providing accredited vocational qualifications and awards from Level 4-6. An interest in, and understanding of vocational qualifications is important.
The successful candidate must be able to work in a busy environment with multiple demands relating to booking courses, liaising with trainers, assessors and learners; handling enquiries and invoicing candidates.
This role is vital to the ongoing development and profile of the CDI accredited provision for the Career Development Sector.
Key Duties and Responsibilities
- Provide the administration for the CDI Academy programmes:
- Decide on the dates and venues for all accredited training courses outlined above (in conjunction with the Academy Manager)
- Book the venues and where relevant overnight accommodation for the trainer
- Notifying participants of the venues and dates
- Liaise with the Academy Manager and Internal Quality Assurers regarding the processing of documents for registration with OCR and CDI membership, working to agreed procedures and timescales
- Sending and processing the contracts between the CDI and course participants/funding organisations
- Arranging the printing and courier requirements for all training materials to venues
- Maintaining records of all participants and their status within all training programmes, to optimise retention and minimise withdrawal
- Completing the monthly statistical return to the Academy Manager
- Producing resources to a high standard from copy supplied by the Academy Manager
- Handling queries from potential participants, trainers, assessors and internal quality assurer and referring to the Academy Manager as appropriate, always providing the highest level of customer care.
- Raise invoices for payment, checking payments have been made; initially chasing outstanding payments and inputting membership details onto the membership database as appropriate.
- Work with the Finance Assistant to ensure the timely payment of CDI Academy training invoices.
- Produce statistics on numbers of candidates for the purposes of monthly management information.
- Provide a positive customer service experience to colleagues and the public regarding the CDI Academy.
- Confidently sell the benefits of CDI membership.
- Acknowledge and respond to all emails from members and potential members of any category within two working days. Refer complex queries and complaints to the Academy Manager.
- Maintain records and produce action notes pertaining to the evaluation of courses.
- Provide support to the Internal Quality Assurers if requested by the Academy Manager.
- Perform any other duties as determined by the Chief Executive that are appropriate to the level of this role.
Person Specification
(Please note: You will be asked to evidence your skills during the interview).
Qualifications
- NVQ Level 3 in Business Admin or equivalent experience
Experience
- Experience of working for an assessment centre or working in a Career Service or education environment where customers’ expectations are high
- Development, administration and monitoring of office processes
- Experience of maintaining learner databases
- Basic knowledge of relevant legislation including Equality and Diversity, Data Protection
- Experience of using digital /social media in a professional environment
Knowledge
- Good knowledge of ICT, including Microsoft Excel, Word, PowerPoint and Email
- Knowledge of EXCEL databases
- Familiarity with digital platforms such as Zoom and Microsoft Teams
- An understanding of the Qualification and Credit Framework (QCF)
Skills
- Good level of verbal and written communication skills
- Ability to communicate effectively with people of all levels and as part of a team
- Excellent data input and database skills
- Meticulous attention to detail and accuracy in written communications and record keeping
- High level customer focus and ability to engage with a range of different customers, building and sustaining effective relationships
- Good administrative and organisational skills
- High productivity
- Ability to prioritise tasks to meet challenging targets and deadlines
- Ability to work consistently to a high standard, independently and with minimal direction
Personal Qualities
- Adaptable and flexible – practical and pragmatic with a great deal of common sense
- Confident and helpful telephone manner
- Resilient and positive when under pressure
- ‘Can do’ attitude – self-motivated; energetic; enthusiastic and able to use initiative
- Commitment to own learning and continuous improvement through training and development
- Ability to work with a line manager who is not based in the same office
Other
- Willing to undertake occasional weekend and evening work
- Interest in qualifications and training
Interviews:
Interviews will take place on Wednesday 2 June, with a starting date as soon as possible thereafter.
Company
About The Career Development Institute (CDI):
The CDI is the UK-wide professional membership body for the career development sector, with a membership in excess of 4800. The majority of our individual members are career leaders; career advisers; career coaches; career consultants and career managers, working in the public, private, voluntary and community sectors.
The CDI Academy: provides a range of QCF qualifications for the sector. These include the QCF Level 6 Diploma in Career Guidance and Development, the CDI Certificate in Careers Leadership in England and Wales; and the CDI Certificate for Careers Assistants.
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