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Administrator

Employer
The Career Development Institute
Location
Stourbridge (initially working from home)
Salary
£20,000 + Benefits
Closing date
25 May 2021

View more

Job Sector
Administration
Contract Type
Permanent
Hours
Full Time

Job Details

This vital admin role is based in the CDI Academy team. The focus of the Academy is providing accredited vocational qualifications and awards from Level 4-6.  An interest in, and understanding of vocational qualifications is important.

The successful candidate must be able to work in a busy environment with multiple demands relating to  booking courses, liaising with trainers, assessors and learners; handling enquiries and invoicing candidates.

This role is vital to the ongoing development and profile of the CDI accredited provision for the Career Development Sector. 

 

Key Duties and Responsibilities

  1. Provide the administration for the CDI Academy programmes:
    • Decide on the dates and venues for all accredited training courses outlined above (in conjunction with the Academy Manager)
    • Book the venues and where relevant overnight accommodation for the trainer
    • Notifying participants of the venues and dates
    • Liaise with the Academy Manager and Internal Quality Assurers regarding the processing of documents for registration with OCR and CDI membership, working to agreed procedures and timescales
    • Sending and processing the contracts between the CDI and course participants/funding organisations
    • Arranging the printing and courier requirements for all training materials to venues
    • Maintaining records of all participants and their status within all training programmes, to optimise retention and minimise withdrawal
    • Completing the monthly statistical return to the Academy Manager
    • Producing resources to a high standard from copy supplied by the Academy Manager
    • Handling queries from potential participants, trainers, assessors and internal quality assurer and referring to the Academy Manager as appropriate, always providing the highest level of customer care.
  2. Raise invoices for payment, checking payments have been made; initially chasing outstanding payments and inputting membership details onto the membership database as appropriate.
  3. Work with the Finance Assistant to ensure the timely payment of CDI Academy training invoices.
  4. Produce statistics on numbers of candidates for the purposes of monthly management information.
  5. Provide a positive customer service experience to colleagues and the public regarding the CDI Academy. 
  6. Confidently sell the benefits of CDI membership.
  7. Acknowledge and respond to all emails from members and potential members of any category within two working days. Refer complex queries and complaints to the Academy Manager.
  8. Maintain records and produce action notes pertaining to the evaluation of courses.
  9. Provide support to the Internal Quality Assurers if requested by the Academy Manager.
  10. Perform any other duties as determined by the Chief Executive that are appropriate to the level of this role.

 

Person Specification

(Please note: You will be asked to evidence your skills during the interview).

Qualifications

  1. NVQ Level 3 in Business Admin or equivalent experience

Experience

  1. Experience of working for an assessment centre or working in a Career Service or education environment where customers’ expectations are high
  2. Development, administration and monitoring of office processes
  3. Experience of maintaining learner databases
  4. Basic knowledge of relevant legislation including Equality and Diversity, Data Protection
  5. Experience of using digital /social media in a professional environment

Knowledge

  1. Good knowledge of ICT, including Microsoft Excel, Word, PowerPoint and Email  
  2. Knowledge of EXCEL databases
  3. Familiarity with digital platforms such as Zoom and Microsoft Teams
  4. An understanding of the Qualification and Credit Framework (QCF)

Skills

  1. Good level of verbal and written communication skills
  2. Ability to communicate effectively with people of all levels and as part of a team
  3. Excellent data input and database skills
  4. Meticulous attention to detail and accuracy in written communications and record keeping
  5. High level customer focus and ability to engage with a range of different customers, building and sustaining effective relationships
  6. Good administrative and organisational skills
  7. High productivity
  8. Ability to prioritise tasks to meet challenging targets and deadlines
  9. Ability to work consistently to a high standard, independently and with minimal direction

Personal Qualities

  1. Adaptable and flexible – practical and pragmatic with a great deal of common sense
  2. Confident and helpful telephone manner
  3. Resilient and positive when under pressure
  4. ‘Can do’ attitude – self-motivated; energetic; enthusiastic and able to use initiative
  5. Commitment to own learning and continuous improvement through training and development
  6. Ability to work with a line manager who is not based in the same office

Other

  1. Willing to undertake occasional weekend and evening work
  2. Interest in qualifications and training

 

Interviews:

Interviews will take place on Wednesday 2 June, with a starting date as soon as possible thereafter.

Company

About The Career Development Institute (CDI):

The CDI is the UK-wide professional membership body for the career development sector, with a membership in excess of 4800.  The majority of our individual members are career leaders; career advisers; career coaches; career consultants and career managers, working in the public, private, voluntary and community sectors.

The CDI Academy: provides a range of QCF qualifications for the sector.  These include the QCF Level 6 Diploma in Career Guidance and Development, the CDI Certificate in Careers Leadership in England and Wales; and the CDI Certificate for Careers Assistants. 

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