Sea Freight Import Specialist

The successful candidate will join my clients operation as an Import Specialist and you will monitor customer shipments in order to provide proactive updates to customers and to problem solve.

Client Details

Our client, based near Dartford is a competitive 3PL business who operates globally, specialising in sea freight Logistics.

Description

The successful candidate will join my clients operation as a Sea Freight Import Specialist and will undertake the following roles and responsibilities:

Focus on improving customer satisfaction by delivering high quality services to be evidenced via our customer thermometer.
Ensure service excellence by leveraging a high level of forwarding and market knowledge and ensuring all requests are carried out to the pre-set service levels and standard procedures, in a timely manner and in line with the Key Performance Indicator (KPI) requirements.
Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
Document, investigate and conduct root cause analysis on any deviations using Kuehne+Nagel systems and manage tasks through Business Process Automation tools.
Inclusion and transfer of customer requirements into the systems (including sold rates and other agreements) so that our Operational Care Centres (OCCs) are clearly informed about deliverables. Engage regularly with our OCC's to build strong relationships.
Qualification of customer inquiries, provision of quotations within corporate guidelines for pricing, up-selling, and follow up; field complaint calls and provide problem resolution in alignment with stakeholders. You will also liaise closely with our sales and account management teams to ensure the smooth on-boarding of new customers.
Create, refine and review reports as needed including conducting performance analysis with systems and conduct claims management, from reporting through to closure.
Ensure compliance with company, industry and legal standards is adhered to across the function; this incorporates Quality, Security, Health & Safety and Environment standards.Profile

The successful candidate will live within a commutable distance to Dartford and hold the following qualities:

Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
Experience in Sea Logistics Import Operations
Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature.
Excellent organisational skills, strong interpersonal skills with the ability to problem solve.
Strong affinity with required customer quality standards and able to work on own initiative as well as building strong relationships and collaborating with the team.
Excellent time management skills, able to set priorities, fulfil critical tasks in time and keep to deadlines. You'll also be persistent and able to manage change and embrace new technologies.
Ability to understand and execute new processes.
Excellent knowledge of MS office, specifically Excel.Job Offer

The successful candidate will be rewarded with a competitive salary and other benefits