Service Account Administrator
- Employer
- Interaction Recruitment
- Location
- Peterborough
- Salary
- £20000/annum
- Closing date
- 9 Jun 2021
View more
- Job Sector
- Administration
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Interaction Recruitment are working with this Peterborough based client to recruit for a experienced Service Account Administrator
You will need strong administration skills to join this company. You will be joining a small and friendly team, acting as first line defence for answering customer queries over the phone, monitoring calls to maintain SLAs, checking parts availability and delivery times and maintaining open lines of communication across the business to ensure the highest standard of service delivery is received by customers.
Principle Duties
· Working alongside the Key Account Directors as first point of contact, building strong relationships
· Manage key clients and accounts responding to all customer emails and telephone enquiries
· First point of contact by telephone for external/internal customers
· Liaise with key contacts to chase for updates whilst updating the system
· Monitor and control all open jobs whilst continually updating the system
· Raise and send estimates to customers
· Arrange loan equipment to be delivered if necessary
· Deal with and resolve customer complains/dissatisfaction and escalate when appropriate
· Arrange equipment collection and deliveries
Required Skills
· Excellent telephone manner
· Exemplary customer service skills
· Attention to details
· Highly organised
· Excellent written and verbal communication skills
· Able to work under pressure
· Good working knowledge of Microsoft operating systems e.g. MS Office, email and other software applications
· Must excel in a fast-paced, agile environment where critical thinking and problem solving skills are required for success
· Innovative thinker who is positive, proactive and readily embraces change
· Ability to handle end users/customers professional during all interfaces
Qualifications/Education/Experience
· Educated to GCSE level or above with grade C pass (or equivalent) in English and Maths
· NVQ/SNVQ qualifications
· Previous experience in a similar role/environment
This role is working Monday to Friday between the hours of 7.30am - 5pm on a rota based shift system. Starting salary is £20K PA and will increase to £23K PA upon completion of probationary period
To apply for this role please send your CV to (url removed)
You will need strong administration skills to join this company. You will be joining a small and friendly team, acting as first line defence for answering customer queries over the phone, monitoring calls to maintain SLAs, checking parts availability and delivery times and maintaining open lines of communication across the business to ensure the highest standard of service delivery is received by customers.
Principle Duties
· Working alongside the Key Account Directors as first point of contact, building strong relationships
· Manage key clients and accounts responding to all customer emails and telephone enquiries
· First point of contact by telephone for external/internal customers
· Liaise with key contacts to chase for updates whilst updating the system
· Monitor and control all open jobs whilst continually updating the system
· Raise and send estimates to customers
· Arrange loan equipment to be delivered if necessary
· Deal with and resolve customer complains/dissatisfaction and escalate when appropriate
· Arrange equipment collection and deliveries
Required Skills
· Excellent telephone manner
· Exemplary customer service skills
· Attention to details
· Highly organised
· Excellent written and verbal communication skills
· Able to work under pressure
· Good working knowledge of Microsoft operating systems e.g. MS Office, email and other software applications
· Must excel in a fast-paced, agile environment where critical thinking and problem solving skills are required for success
· Innovative thinker who is positive, proactive and readily embraces change
· Ability to handle end users/customers professional during all interfaces
Qualifications/Education/Experience
· Educated to GCSE level or above with grade C pass (or equivalent) in English and Maths
· NVQ/SNVQ qualifications
· Previous experience in a similar role/environment
This role is working Monday to Friday between the hours of 7.30am - 5pm on a rota based shift system. Starting salary is £20K PA and will increase to £23K PA upon completion of probationary period
To apply for this role please send your CV to (url removed)
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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