Sales Order Processor

I am currently looking for someone to work with my global firm based near to Leek. You will be working on a 12 month FTC to cover maternity leave.

Your New Role:

You will be working for my well established firm based near to Leek where you working in the customer service team and will report directly to the Sales and Customer Service Manager. Your role will be to be the main point of contact to customers and suppliers and you will communicate and administrate and fulfilment of orders;

Key Responsibilities:

Responsibilities may change over time and as the position evolves. The following list is not intended to be exhaustive and the CSR will need to be flexible over the duties performed

Receive sales orders
Input data into SAP computer system
Maintain good communications with sales managers
Process orders
Clarify customers’ requirements
Ensure orders contain all the elements required and that they are correct
Follow up specific items that need to be defined during order processing
Submit sales  orders to the sales managers for approval and collect authorization signatures
Liaise with production on their capability to produce the product in accordance with the customer’s needs
Agree the customer delivery schedule for the dispatch/collection of product
Book transport and agree best price in accordance with company procedures
Circulate internally all necessary information including customers’ marks/requirements
Raise invoices immediately on despatch for all sales orders
Act as Holiday Cover for Purchasing Officer
Channel technical questions to the relevant internal function, collect responses and communicate them to customers
Arrange the preparation and despatching of samples requested by customers
Channel commercial questions to the relevant sales managers
Handle, and report on, complaints from customers
Keep clear notes and orderly papers so that orders can If necessary be picked up by others
File all the documentation in the customer files every day and in an orderly fashion
Work closely with the accounts department to ensure fast and effective exchange of information on every aspect of customer relationship (payment, invoicing, credit items, etc)
Please Call Lily or Sophie on (phone number removed) or email (url removed)