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Workforce Planner

Employer
Pin Point Recruitment
Location
Sunderland, Tyne & Wear
Salary
£30000 - £35000/annum
Closing date
3 Jun 2021

View more

Job Sector
Administration
Contract Type
Permanent
Hours
Full Time
Workforce Planner

* Sunderland

* Permanent staff position

* Salary: £30,000 - £35,000 DOE

An experienced Workforce Planner with a background in a fast-paced, outsourcing environment is required to join a thriving company in Sunderland.

Based for their flagship UK facility, you will primarily be tasked with developing and maintaining staffing plans to meet client SLAs.

Key Duties & Responsibilities

* Accountability for setting workforce levels and managing banked hours.

* Main point of contact for schedule changes

* Perform real time analysis of performance and make necessary changes to resource

* Set strategic direction and manage overall delivery of staff planning to meet the demands of each client

* Engage and work with operations management to ensure workforce planning priorities are aligned with operational KPIs

* Develop and maintain workforce management system & reporting

* Manage banked hours, absences and holidays to ensure resource is allocated to cover operational requirements

* Lead staffing meetings with operational management, providing a resource focused viewpoint

* Review and analyse trends in data

* Work closely with the training team, to ensure staff are cross trained against the skills matrix, to be able to manage and flex resource as and when required

Required Skills & Experience

* Previous experience within a similar role is essential

* Strong analytical skills with proven experience in analysing complex data

* Must be able to constructively challenge management

* High level of IT literacy

* The ability to learn and adapt new or existing systems

* Excellent attention to detail

* Manage and prioritise own workload on a daily basis

* Ability to work under pressure to meet tight deadlines.

For further details, please apply with an up to date CV via the apply button

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