Client Services Representative

Adecco Sunderland has a fantastic opportunity to join a well-established company as a Client Service Representative on a permanent basis based in South Shields.

My client offers a competitive salary of £21,000 to £23,000 depending on experience plus a bonus package.

Vacancy description:

Provide outstanding Customer Service whilst dealing with customers.

Deliver prompt responses to queries and complaints.

Ensure efficient processing of Customer orders.

Maximise all new business opportunities through referral leads.

Grow business value by retaining existing customers.

Duties and Responsibilities:

Support customers by phone, electronically and face to face.
Process customer orders received via inbound and outbound telephone, email and post.
Respond promptly to customer and colleague enquiries.
Maintain complete and accurate records of all customer interactions in the company CRM system * Ensure the complaints process is adhered to and relevant paperwork is completed in line with current processes.
Complete mandatory training within the deadlines set.
To keep updated with all new products and services available to customers.
Maximise all referral opportunities and ensure leads are passed to the relevant referral specialist, in line with personal targets.
Drive long term business relationships and strengthen retention via customer registration in line with personal targets.
Drives performance through self-motivation and prioritise workload to ensure that the service standards of the business are maintained.
Demonstrate proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.
Is a team player who understands the teams needs and shares ideas/suggestions to make the department run as efficiently as possible.
Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
Develops relationships with customers through empathy and diplomacy
Identify sales leads when speaking to professionals and passing that information on to the relevant field salesperson
Completes general administration tasks (filing, maintaining stocks of product/literature) to ensure all team members can access information when needed

Competences Required:

Behaviours and attitudes:

High personal accountability
High degree of integrity
Courage to drive through change in a professional manner
Hands on approach
Passion to "make a difference" to the lives of the people we touch
Excellent customer focus
Ability to network at all levels

Skills and knowledge:

Problem solver
High Level of organisational skills
Analytical and decision-making skills
Excellent communication and networking
Articulate with advanced interpersonal skills
Numerate with good verbal and written communication skills
Demonstrates good listening skills
Attention to detail and high level of accuracy
Knowledge of Word, Excel and report writing
Extensive customer service experience
Experience of recognizing sales opportunities
Ability to work independently and as a team
Proven track record of working towards KPI's and targets
Be able to deal effectively and professionally with all Customer Complaints

Please note this role requires occasional travel for meetings

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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